Assistant Store Manager (Retail)

Boots Opticians; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead a dynamic team in delivering outstanding customer experiences. This role offers a unique blend of responsibilities, from managing store operations to engaging in clinical activities like patient pre-screening and dispensing. With a commitment to employee development, the company provides access to industry-leading training programs. Join a diverse and inclusive workplace that values your contributions and supports your career growth. This opportunity is perfect for those looking to make a difference in a vibrant retail environment.

Benefits

Discretionary Quarterly Bonus

Generous Employee Discounts

Career Development Opportunities

Enhanced Maternity/Paternity Leave

24/7 Employee Assistance Programme

Qualifications

• Experience in customer-facing roles is essential.
• Leadership experience is highly valued.

Responsibilities

• Lead and inspire the team to deliver exceptional customer service.
• Manage team performance and development through various tasks.

Skills

Customer Service Experience

Team Leadership

Desire to Learn

Job description

About the role

As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better.

Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks and much more.

You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management.

We will support you in completing our industry leading ‘Step into Optics’ training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.

What you’ll need to have

1. Experience working in a customer facing role
2. Desire to learn
3. Led or coached a team

It would be great if you also have

1. Experience working in a clinical environment

Our benefits

• Discretionary Quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What's next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.