Assistant Store Manager Feltham

Virgin Media O2; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading telecommunications company is seeking an Assistant Store Manager for its Feltham location. This role involves leading a motivated team, ensuring exceptional customer service, and driving sales performance. The successful candidate will thrive in a fast-paced retail environment and be passionate about team development and customer engagement.

Benefits

Bumper reward package

Personal and professional development opportunities

Qualifications

• Experience in fast-paced environments.
• Ability to follow processes and procedures.
• Experience delivering first-class customer experiences.

Responsibilities

• Lead and inspire a team to deliver retail excellence.
• Ensure customer-centric decision making.
• Drive team performance towards targets.

Skills

Strong communication skills

Experience leading teams

Customer service excellence

Job description

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Summary

Location

Feltham

Job Family

Retail

Job Type

Full Time

Posted Date

11-Jun-2025

Ref #

67576

As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experience working in a fast paced environment, not necessarily Retail.
• Experience in leading and developing teams
• Experience delivering first class customer experiences
• Experience following process and procedures
• Experience delivering reviews and performance management
• Experience working towards targets and driving success.
  
  
  

The other stuff we are looking for

We'd also love you to bring;

• Strong communication and listening skills
• The ability to change and adapt to the business needs
• Experience in using systems and following processes
• Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
  
  
  

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversations and an interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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