Assistant Shop Manager

Sue Ryder; London; On-site; GBP 24,000 - 31,000; Part time

Job summary

Sue Ryder is seeking an Assistant Shop Manager for their London shop. This role involves driving sales, leading a team of volunteers, and ensuring excellent customer service while contributing to the charity's mission. The position offers competitive pay and a rewarding work environment focused on community and care.

Benefits

27 days holiday rising to 33 with service

Company pension scheme

Refer a Friend scheme - £250 payment

Access to Employee support programme

Staff discount with thousands of retailers

Enhanced maternity, paternity and adoption pay

Employee Networks for diversity

Qualifications

• Retail experience with commercial awareness.
• Proven team leadership skills.
• Engaging with people and positive can-do attitude.

Responsibilities

• Drive business, push sales, and achieve targets.
• Deliver great customer service.
• Lead volunteer recruitment and training.
• Manage stock processes and merchandising.

Skills

Leadership

Commercial awareness

Customer Service

Financial Administration

IT Administration

Job description

Assistant Shop Manager

30/32 London Road, Forest Hill, London, SE23 3HF
22.5 hours per week including weekends
£11.69 per hour plus competitive reward and benefit scheme (+ London Weighting)

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

Our shop is bright and airy with a great selection of designer and high street fashion clothing, as well as one-off pieces of bric-a-brac - all at fabulous prices. We also stock an excellent range of new goods.

About you
Are you a proactive Assistant Shop Manager? Do you thrive in a fast-paced environment? If so, come and be part of the team at our Forest Hill shop and contribute to the work we do across Sue Ryder!

You will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

The key responsibilities include:

•As Assistant Shop Manager you will be using your skills and retail experience to help drive business, push sales and achieve targets.
•Help to lead a team to deliver great customer service to our donors and customers.
•Work with the local community to generate sufficient donated stock to drive sales.
•Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
•Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
•Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
•Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
•Help to manage an effective stock process through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Refer a Friend scheme - £250 payment
- Access to Employee support programme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 30/07
Interview date: 06/08 via Microsoft Teams

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting

Please follow the link below for more information on our commitment to diversity and inclusion –

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Created on 22/06/2025 by TN United Kingdom