Assistant Store Manager - Oxford Street (40 hours)

Rituals; London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager in London to motivate the team and ensure a high-quality shopping experience. You will assist in daily operations, support the Store Manager, and maintain stock management excellence. The ideal candidate has strong people management skills and retail experience. This is an opportunity to lead in a fast-paced environment focused on customer satisfaction.

Qualifications

• Relevant experience at the Assistant Store Manager level or equivalent in retail or hospitality.
• Experience in sharing knowledge to influence behavioral change and develop others.

Responsibilities

• Motivate your team and provide a meaningful shopping experience.
• Assist Store Manager in day-to-day business activities.
• Ensure operational excellence in stock and inventory management.

Skills

People management skills

Communication

Motivation

Coaching

Decision-making

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and providing each customer with a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged and achieve their full potential. Finally, you’ll serve as your Store Manager’s right hand by assisting with day-to-day business activities.

This role is based in an outlet environment, where operational excellence—particularly in stock and inventory management—is crucial. Upholding high store standards in a fast-paced, high-footfall setting is essential. A strong focus on delivering exceptional customer service is required.

Qualifications

High energy, humility, and a sense of humor!

You are unique because of your ability to motivate others and achieve store goals related to customer satisfaction and sales. As Assistant Store Manager, you are inspiring and performance-oriented.

Additionally, you have:

• Relevant experience at the Assistant Store Manager level or equivalent in retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to influence behavioral change and develop others.
• Decision-making and problem-solving skills.