Assistant Store Manager: Luxury Retail Experience Lead

Ffern; Greater London; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

Ffern in London-based store is seeking an Assistant Manager to be second in command and shape the in-store experience. You won't just ring up sales; you will guide customers through the stories behind our luxury fragrances and ensure warm, unhurried service.

You will cover store operations when the Store Manager is away, manage stock, keep visual merchandising looking beautiful, plan rotas, and mentor the team as you learn every scent.

Qualifikationen

• Experience in high-end or high-touch retail guiding customers.
• Confident in approaching people and starting conversations.
• Experience giving honest feedback to colleagues about standards.
• Experience as an assistant manager, senior specialist or keyholder.
• Background in luxury retail or a brand aligned with Ffern.

Aufgaben

• Lead by example on the shop floor and set the standard for customer service.
• Run daily store operations in the Store Manager's absence.
• Own stock control - deliveries, write-offs and stock takes.
• Keep our visual merchandising looking beautiful.
• Work with the Store Manager on the rota so every day is properly covered.
• Coach and mentoring the team once you know the product inside out.
• Get curious about trading - what made today quiet and what made yesterday brilliant.
• Join seasonal product training at our office before each launch, so you know every new fragrance before it lands.

Kenntnisse

High-end retail

People engagement

Honest conversations

Assistant manager experience

Luxury brand affinity

Jobbeschreibung

Ffern in London-based store is seeking an Assistant Manager to be second in command and shape the in-store experience. You won't just ring up sales; you will guide customers through the stories behind our luxury fragrances and ensure warm, unhurried service.

You will cover store operations when the Store Manager is away, manage stock, keep visual merchandising looking beautiful, plan rotas, and mentor the team as you learn every scent.