Costa Store Manager - Harlow

Scoffs Group; Hare Street; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Instant Perks with Boostworks

Employee Assistance Programme (Life &

Wagestream Access

Company Pension Scheme

Leadership training via Yuzu Training

Free Lunch & Drinks Every Shift

Discounts for self & family

Job summary

Scoffs Group, the UK's largest Costa Coffee franchise, seeks a dynamic Store Manager to lead from the front, coach a team of Baristas and Assistants, and drive day-to-day operations with a passion for great coffee.

You will own store performance, deliver exceptional customer experiences, manage recruitment and development, and implement seasonal campaigns while upholding brand standards in a fast-paced retail environment.

Qualifications

• Proven experience leading retail/hospitality teams
• Strong focus on customer experience and brand standards
• Excellent communication and people development skills
• Ability to balance people, performance and operations in a fast-paced environment

Responsibilities

• Lead and inspire a team of Baristas and Supervisors to achieve store targets
• Deliver outstanding customer service and uphold Costa Coffee standards
• Drive store performance metrics including sales, satisfaction, and engagement
• Oversee operations, compliance, cleanliness, and health & safety
• Recruit, onboard and develop staff with clear growth plans
• Launch seasonal campaigns and ensure flawless execution on the shop floor

Skills

Team Leadership

Coaching

Customer Experience

Communication

Organisational Skills

Coffee Enthusiast

Job description

The Role: Store Manager As Store Manager, you'll be the driving force behind your store's success - setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You'll lead from the front and take full ownership of your store's performance, people, and day-to-day operations. Your key responsibilities will include:

• Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
• Delivering an exceptional customer experience while upholding brand standards
• Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
• Ensuring operational excellence, including compliance, cleanliness, and health & safety
• Recruiting, onboarding, and developing your team with clear growth plans
• Driving commercial success through smart decision-making and team motivation
• Launching seasonal campaigns and ensuring flawless execution on the shop floor
• We're looking for a dynamic and experienced leader who thrives in a fast-paced environment and understands how to balance people, performance, and operational excellence., Previous management experience in retail, hospitality, or a similar customer-facing role
• A passion for people development, coaching, and leading high-performing teams
• Strong commercial acumen with a results-driven mindset
• Excellent communication and organisational skills
• Full flexibility with working hours and a proactive attitude
• A hands-on leadership style and a love for great coffee

Lead With Purpose - Become a Store Manager at Scoffs Group

The UK's Largest Costa Coffee Franchise

Are you a motivated leader with a passion for people and a love for exceptional coffee? If you're ready to take the next big step in your career, we have the opportunity for you. At Scoffs Group, we're proud to be the largest Costa Coffee franchise in the UK, and we're looking for a driven, people-first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every day. Who We Are We're an award-winning franchise, representing the nation's favourite coffee brand, Costa Coffee, for over 11 years running. Our teams are at the heart of everything we do - from crafting the perfect flat white to creating a positive impact in the communities we serve. Joining Scoffs means joining a network of supportive, passionate people who care about quality, team spirit, and continuous improvement.

We value our people and are proud to offer a range of meaningful benefits that support you in and out of work:

Benefits

• Instant Perks with Boostworks - Access exclusive discounts and team rewards from day one
• We've Got Your Back - Free, confidential support through our Employee Assistance Programme (Life & Progress)
• Wagestream Access - Gain real-time access to your earnings, budgeting tools, and smart savings
• Secure Your Future - Join our Company Pension Scheme and build long-term financial security
• Learn While You Lead - Develop your skills with tailored leadership training and qualifications via Yuzu Training
• Free Lunch & Drinks Every Shift - Enjoy lunch and handcrafted drinks on the house
• Perks That Go Beyond You - Get discounts for yourself on & off shift!
• Loyalty Pays Off - Get recognised through long service awards as you grow your career with us
• We Celebrate You - From day one to key milestones, we make every achievement count
• Team Wins = Bonus Time - Hit your targets and share in store-wide performance bonuses

Ready to Lead a Store, Inspire a Team, and Deliver Greatness? If you're a passionate, results-driven leader with a heart for people and a head for business, we'd love to hear from you.