Assistant Store Manager — Lead Sales & Service, Flexible Hours

BHF Shops Limited; Sevenoaks; On-site; GBP 26,000 - 32,000; Full time

Job summary

British Heart Foundation in Sevenoaks is seeking an Assistant Store Manager to support the Store Manager in day-to-day running and to take full responsibility in their absence.

You will lead a team of staff and volunteers, deliver outstanding customer service, drive sales through both in-store and online channels, and help develop volunteers while maintaining visual merchandising standards.

Qualifications

• Experience in a customer facing role.
• Supervisory experience.
• Commercially driven with ideas to improve store performance.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and retail standards.
• Results-driven with focus on both customer experience and targets.

Responsibilities

• Support the Store Manager with day-to-day running of the store.
• Take full responsibility in the Store Manager's absence.
• Inspire and support staff and volunteers to deliver an excellent customer journey.
• Maintain high standards of customer service and visual merchandising.
• Maximise sales through physical and digital channels.
• Assist with recruitment and development of volunteers and stock management.

Skills

Customer service

Supervisory experience

Retail sales

Team development

Job description

British Heart Foundation in Sevenoaks is seeking an Assistant Store Manager to support the Store Manager in day-to-day running and to take full responsibility in their absence.

You will lead a team of staff and volunteers, deliver outstanding customer service, drive sales through both in-store and online channels, and help develop volunteers while maintaining visual merchandising standards.