Assistant Store Manager — Customer Excellence & 38 Days

British Heart Foundation; Bradford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

38 days annual leave (plus buy/sell)

Wagestream wage access

Pension with employer contribution up

Staff discount

Cycle to work

Health benefits

Job summary

British Heart Foundation seeks an Assistant Store Manager for our Home store in Bradford. You will support the Store Manager in daily operations, cover in their absence, and lead staff and volunteers to deliver an outstanding customer journey.

We require flexibility to work across 7 days, weekends and Bank Holidays. You will drive sales, maintain visual standards, and assist with recruitment and stock management to fund life-saving research.

Qualifications

• Experience in a customer facing role
• Supervisory experience in a retail setting
• Commercially driven to drive sales and ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and retail standards
• Results driven with a focus on right outcome

Responsibilities

• Support the Store Manager with day-to-day running of the store
• Take full responsibility in the Manager's absence
• Inspire and support staff and volunteers to deliver excellent customer journeys
• Maintain high visual merchandising standards
• Maximise sales through physical and digital channels
• Assist with recruitment and development of volunteers
• Work with the manager on stock generation and campaign activities

Skills

Customer service

Supervisory experience

Commercial mindset

Team development

Retail standards

Results driven

Job description

British Heart Foundation seeks an Assistant Store Manager for our Home store in Bradford. You will support the Store Manager in daily operations, cover in their absence, and lead staff and volunteers to deliver an outstanding customer journey.

We require flexibility to work across 7 days, weekends and Bank Holidays. You will drive sales, maintain visual standards, and assist with recruitment and stock management to fund life-saving research.