Assistant Store Manager - Lead, Sales & Service

VanWonen; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

40% staff discount on Advanta

25% staff discount on other branded产品

Job summary

Angling Direct in Cardiff is seeking an Assistant Store Manager who is passionate about fishing and delivering outstanding customer service to join our growing team. You will support daily store operations and help lead the team to success.

Working closely with the Store Manager, you will assist in recruitment and onboarding, maintain high visual merchandising standards, handle store administration, and contribute to strategic planning by reporting buying trends and customer needs.

Qualifications

• Passionate anglers with solid fishing product knowledge.
• Experience in a retail environment, with leadership responsibility.
• Good understanding of retail processes and health and safety requirements.
• Driven, results-orientated; strong focus on customer service.
• Conflict-management capabilities and the ability to motivate teams.
• Strong communication and organisational skills.

Responsibilities

• Work closely with the Store Manager to ensure smooth day-to-day operations.
• Step in to manage the store in the Store Manager's absence, taking on full managerial responsibilities.
• Collaborate with staff to meet and exceed store targets, assisting in recruitment and onboarding of new staff.
• Drive sales by delivering outstanding customer service. Maintain excellent store and visual merchandising standards.
• Assist with store administration, including compliance with policies, procedures and banking. Handle customer and staff issues, including complaints and grievances.
• Report on buying trends and customer needs, contributing to the store's strategic planning and improvement.

Skills

Fishing product knowledge

Retail leadership

Customer service

Communication

Health & safety

Job description

Angling Direct in Cardiff is seeking an Assistant Store Manager who is passionate about fishing and delivering outstanding customer service to join our growing team. You will support daily store operations and help lead the team to success.

Working closely with the Store Manager, you will assist in recruitment and onboarding, maintain high visual merchandising standards, handle store administration, and contribute to strategic planning by reporting buying trends and customer needs.