Assistant Store Manager — Lead Sales & Customer Experience

Guess Europe Sagl; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Staff Uniform

Store Discount

Monthly Target Bonus

Job summary

Guess Europe Sagl is seeking an Assistant Store Manager in London to act as second in command to the Store Manager, ensuring smooth day-to-day operations and driving sales growth. You will lead a team, uphold customer service standards, and oversee merchandising, training, and store performance.

The role involves setting sales plans, coaching staff, and maintaining profitability and stockroom organization across the store. Travel to other locations may be required and a monthly bonus is possible.

Responsibilities

• Ensuring the store exceeds profitability expectations and KPI targets by driving sales and motivating the team
• Setting the overall store sales plan yearly/monthly/daily for the store and for individual departments
• Maintaining an excellent level of customer service by delivering a friendly, consistent Customer Experience
• Analyzing sales across departments to improve basket size, conversion and overall sales
• Identifying coaching and training needs and ensuring ongoing staff development and performance reviews
• Recruiting, hiring and retaining high-quality managers and associates to support succession planning
• Maintaining visual merchandising standards, promotions, and store cleanliness across the floor and stockroom
• Meeting or exceeding profitability in sales, payroll, and shrinkage; executing strategies to maximize sales and control costs
• Maintaining strong communication with the team and conducting regular performance appraisals

Job description

Guess Europe Sagl is seeking an Assistant Store Manager in London to act as second in command to the Store Manager, ensuring smooth day-to-day operations and driving sales growth. You will lead a team, uphold customer service standards, and oversee merchandising, training, and store performance.

The role involves setting sales plans, coaching staff, and maintaining profitability and stockroom organization across the store. Travel to other locations may be required and a monthly bonus is possible.