Assistant Store Manager - Home Store

British Heart Foundation; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

The British Heart Foundation is seeking an Assistant Store Manager for their Home Store in London. This full-time, permanent role involves supporting daily store operations, inspiring staff, and ensuring exceptional customer service. The ideal candidate will have supervisory experience and a passion for excellence in retail.

Benefits

38 days annual leave (buy/sell options)

Wagestream early wage access

Enhanced family policies

25% staff discount

Health cash plan

Virtual GP and EAP

Pension with up to 10% employer contribution

Cycle to work scheme

Gym discounts

Retail discounts

Qualifications

• Experience in a customer-facing role.
• Supervisory experience is essential.
• Passion for delivering exceptional customer service.

Responsibilities

• Support the Store Manager with daily store operations.
• Ensure high standards of customer service and sales.
• Collaborate on recruitment and development of volunteers.

Skills

Customer service

Supervisory experience

Commercial awareness

Team development

Results-driven

Job description

Social network you want to login/join with:

Assistant Store Manager - Home Store, London

Client:

British Heart Foundation

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

24fd94a15bc0

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

The opportunity

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our home store team in Lewisham. This could be the perfect match!

What does this role involve:

• Supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.
• Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values.
• Contributing towards the success of the store by ensuring the highest standards of customer service, achieving targets, maintaining visual merchandising, maximizing sales through physical and digital channels, supporting recruitment and development of volunteers, achieving campaign activity expectations, and working with the manager to generate stock.

Our stores are fast-paced and trade 7 days a week, requiring flexibility to work weekends and bank holidays on a rota basis.

This is a full-time 37.5 hours per week position on a permanent contract.

Due to the volume of collections and deliveries, the role can be physically demanding but rewarding, as you help fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven with new ideas
• Inclusive approach to team development
• Passion for delivering exceptional customer service and retail standards
• Results-driven with integrity

Why join the British Heart Foundation?

We offer a range of quality furniture, clothing, jewelry, and more, available in store and online. We connect with local communities, reduce waste, and fund lifesaving research.

Our commitment to diversity and inclusion is reflected in our strategy, internal groups, and environment where all colleagues and volunteers can succeed.

Benefits include:

• 38 days annual leave (buy/sell options)
• Additional support leave
• Wagestream early wage access
• Enhanced family policies
• 25% staff discount
• Health cash plan
• Virtual GP and EAP
• Pension with up to 10% employer contribution
• Cycle to work scheme
• Gym discounts
• Retail discounts

To apply:

1. Click the “Apply” button below.
2. Follow the link to the BHF Careers page.
3. Complete the application, submit your CV, and employment history.

Additional information:

• DBS check required
• We value fairness and use anonymous CVs during recruitment
• Early applications are encouraged as the advert may close early
• Sponsorship is unlikely due to salary criteria