Assistant Store Manager - Heathrow T5

JD; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager to drive sales and team performance in London. This role involves supporting daily operations, analyzing performance metrics, and cultivating a positive team culture. Ideal candidates will have supervisory experience and a passion for retail, ensuring excellent service and meeting KPIs.

Benefits

Quarterly discretionary bonus schemes

30% discount on a wide range of products

Exclusive deals and discounts through online platform

Access to digital health and well-being services

Internal development courses

Opportunities for apprenticeships and qualifications

Company sick pay scheme

Discounted gym memberships

Life assurance

Incremental holiday allowance

Qualifications

• Previous supervisory or management experience in retail.
• Strong communication skills and keen interest in retail trends.
• Proven track record of achieving sales targets.

Responsibilities

• Support Store Manager with operations to meet sales targets.
• Analyze sales data and provide feedback to the team.
• Ensure high customer service standards and operational efficiency.

Skills

Leadership

Communication

Sales Target Achievement

Coaching

Data Analysis

Job description

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Role overview:

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing excellent service.

Responsibilities:

1. Support the Store Manager in running all store operations to meet or exceed sales & KPI targets. Set clear sales goals, monitor performance, and evolve processes for continuous growth.
2. Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to drive store success.
3. Analyze sales data and financial reports to make informed decisions with the Store Manager, identifying operational and commercial opportunities.
4. Act as the point of contact for colleagues in the manager's absence.
5. Provide excellent customer service by addressing inquiries and resolving complaints professionally.
6. Assist in managing daily operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Provide feedback and coaching to improve colleague performance.
10. Assist the Store Manager in maintaining colleague schedules for proper coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction and engagement survey results at or above company benchmarks.
8. Help keep operational costs within the budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with knowledge of current trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven ability to achieve and exceed sales targets and KPIs.
6. Experience analyzing KPI data to make commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is a plus.
8. Ability to promote JD Group values internally and externally.

Benefits:

We value our employees' hard work and offer the following benefits:

• Quarterly discretionary bonus schemes
• 30% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our online benefits platform (TELUS Health)
• Access to digital health and well-being services via TELUS Health
• Health cash plans
• Internal development courses for personal and professional growth
• Opportunities for apprenticeships and accredited qualifications (England Only)
• Company sick pay scheme
• Discounted gym memberships at JD Gyms
• Life assurance
• Access to colleague networks and support initiatives for positive change
• Opportunities to volunteer and support JD Foundation
• Employer engagement forums
• Incremental holiday allowance