Assistant Store Manager (Harrogate)

Hush; Harrogate; On-site; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Generous holiday allowance

Staff discount

Seasonal uniform allowance

Development opportunities

Job summary

Hush is opening a brand-new Harrogate store and seeks an Assistant Store Manager to lead from day one. You will work with the Store Manager to deliver exceptional customer experiences, coach the team and manage stock, merchandising and operations to ensure strong store performance.

You will be a visible leader on the shop floor, build authentic connections with customers and positively influence the store’s commercial growth through KPI-driven actions and a supportive, inclusive culture.

Qualifications

• Experience supervising or managing a retail team.
• Strong customer service and in-store experience.
• Experience coaching, motivating and supporting a retail team.
• Good commercial awareness and confidence working with sales targets and KPIs.

Responsibilities

• Lead the new Harrogate store on the shop floor and coach the team.
• Deliver warm, personal customer experiences and strong product knowledge.
• Manage stock, visual merchandising and store operations to drive performance.
• Use KPIs and sales data to identify opportunities and actions.
• Collaborate with Head Office to ensure brand standards.

Skills

Retail supervision

Team leadership

Customer service

KPI awareness

Visual merchandising

Stock management

Communication

Tools

POS systems

MS Office

Job description

Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years.

Founded 21 years ago, we are now established as one of the UK's leading online fashion retailers. We employ around 140 employees across head office and retail, creating and selling a beautiful range of women's clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style.

Despite the challenges facing the retail industry, Hush has continued to grow, and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working, talented people with a can-do attitude and a passion for what they do.

About the role

We're incredibly excited to be opening a brand-new Hush store in Harrogate, and we're looking for a passionate and commercially minded Assistant Store Manager to help us bring it to life.

Working closely with the Store Manager, you'll help create a store where customers feel inspired, the team feels supported and commercial success follows naturally.

You'll be a visible leader on the shop floor, building genuine connections with customers, offering confident styling advice and helping the team deliver the warm, personal experience Hush is known for.

You'll support the Store Manager in driving sales and store performance, using KPIs and customer insight to identify opportunities and keep the team focused on what matters most.

From visual merchandising and stock management to rotas, operations and maintaining brilliant store standards, you'll play a hands‑on role in making sure the store runs smoothly every day.

You'll also be an important coach and support for the wider store team, helping colleagues build their confidence, product knowledge and commercial awareness while creating an inclusive and positive place to work.

This is a brilliant opportunity to join a new store from the beginning, help build its culture and play a key role in establishing Hush within Harrogate.

What good looks like

• You work closely with the Store Manager to successfully launch and establish our new Harrogate store.
• Customers receive consistently warm, personal and knowledgeable service that makes them want to return.
• You lead by example on the shop floor, inspiring the team through your energy, styling confidence and customer focus.
• You understand the store's commercial performance and confidently use KPIs to identify opportunities and support action.
• You coach and support the team, helping colleagues develop their confidence, skills and product knowledge.
• The store always looks its best, with strong visual merchandising and excellent operational standards.
• Stock is managed accurately and efficiently, and day‑to‑day store processes run smoothly.
• You confidently step up to lead the store when the Store Manager isn't there.
• You build positive relationships across the store, wider Retail team and Head Office.
• You bring energy, accountability and a can‑do approach to everything you do.

About you

You'll be an experienced retail supervisor, team leader or Assistant Store Manager who loves being on the shop floor, developing people and creating brilliant customer experiences.

You'll be commercially curious, confident taking responsibility and excited by the opportunity to help build a new store and team from the ground up.

We'd love you to have:

• Previous experience in a supervisory or management role within retail.
• A strong understanding of customer service and how to create a memorable in‑store experience.
• Experience coaching, motivating and supporting a retail team.
• Good commercial awareness and confidence working with sales targets and KPIs.
• A passion for fashion, styling and the Hush brand.
• Experience supporting visual merchandising, stock management and store operations.
• Strong communication and relationship‑building skills.
• The confidence to take ownership and make decisions when leading the store.
• A positive, flexible and solutions‑focused approach.

Why you'll love it here

• A supportive, creative and collaborative culture.
• The opportunity to lead a brand-new Hush store from day one and play a key role in our growing retail business.
• Generous holiday allowance.
• Ongoing learning and development opportunities.
• Generous staff discount, seasonal uniform allowance and additional perks.

Our commitment

At Hush, we embrace diversity as a strength that drives creativity and innovation. We're committed to building an inclusive workplace where everyone feels valued and supported.

This is just the beginning.