Floor Manager (39 hours) - Carnaby Street

Dr. Martens plc; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus incentives

65% footwear discount

50% accessories discount

Volunteer days

Generous holiday allowance

Matched pension contributions

Growth opportunities

Wellbeing support

Job summary

Dr. Martens is seeking a Floor Manager to lead the Carnaby Street store. You will guide a diverse team, drive sales, coach staff, and ensure exceptional customer experience in a fast-paced outlet environment.

Responsibilities include day-to-day operations, stock management, health and safety, and collaborating with the Store Manager to achieve commercial objectives while developing your own leadership skills within a dynamic, inclusive brand.

Qualifications

• Passion for our product.
• Similar experience in an Assistant Store Manager or Supervisor role.
• Confident in coaching, developing and mentoring teams.
• Sales-oriented and able to drive others to achieve store goals in a high-volume environment.
• Demonstrates resilience with a solution-driven mindset.
• Fluency in English at business level.

Responsibilities

• Take responsibility for day-to-day retail operations in a fast-paced outlet environment, including coaching, sales analysis, visual merchandising, stock availability and administration.
• Lead and embed high standards of customer experience and product knowledge through a coaching approach.
• Ensure effective stock management procedures are followed, including stock takes, deliveries, replenishment, inventory accuracy and loss prevention.
• Work closely with Store Manager to maximise sales opportunities and deliver outlet business objectives.
• Take responsibility for health & safety and security issues within the store.

Skills

Coaching

Sales analysis

Visual merchandising

Stock management

Leadership

Microsoft Office

POS systems

Tools

POS systems

Microsoft Office

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

SO WHATS THE STORY - Floor Manager - Carnaby Street (39 hours)

We are looking for an engaging, inspirational Floor Manager to help lead the diverse team at our Carnaby Street store.

Our Floor Manager will work in hand in hand with the management team creating a strong partnership to provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens. While also focusing on your own development, you will be a driving force in cultivating a great working environment within your store always ensuring your teams well-being is at the heart of your decision making.

THE GIG - Floor Manager - Carnaby Street

• Take responsibility for day-to-day retail operations in a fast-paced outlet environment, including coaching, sales analysis, visual merchandising, stock availability and administration.
• Assume responsibility for the store and team in the absence of the management team.
• Take responsibility for health & safety and security issues within the store.
• Achieve set KPIs (e.g. Sales, CR, UPT and ATV) in line with the store P&L budget.
• Lead and embed high standards of customer experience and product knowledge through a coaching approach, ensuring every customer receives a seamless and consistent brand experience while supporting outlet commercial objectives.
• Ensure effective stock management procedures are followed, including stock takes, deliveries, replenishment, inventory accuracy and loss prevention activities.
• Work closely with your Store Manager to make commercial decisions that maximise sales opportunities, manage stock effectively and deliver outlet business objectives.

At Dr.Martens your duties will go hand in

• You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members.
• Great relationship management that delivers results through effective teamwork
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.

To be our Floor Manager you should have/or be;

• Passion for our product.
• Similar experience in an Assistant Store Manager or Supervisor role, ideally within a retail, fashion, footwear or lifestyle brand, for a few years.
• Confident in coaching, developing and mentoring teams.
• Sales-oriented and able to drive others to achieve store goals and objectives in a high-volume trading environment.
• Demonstrates resilience, together with a solution-driven mindset.
• Fluency in English at a business level. Additional languages would be a benefit.
• Good IT skills, confident using Microsoft Office, POS and stock management systems.

WHAT’S IN IT FOR YOU?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Opportunities for growth
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders

At Dr.Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr.Martens community.