Assistant Store Manager - Castleford

Mencap; Castleford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Discounts at leading retailers

Health plans

Interest-free loans

Dental/vision options

Job summary

Mencap is seeking a proactive Assistant Shop Manager for our Castleford shop, 22.5 hours across 3 days per week, on a permanent contract. The role involves managing a small team, delivering strong customer service, and driving donations and sales.

You will support stock control, Gift Aid sign-ups, budgeting, and weekly banking while ensuring H&S compliance. The role requires flexibility and occasional travel for training and store setup support.

Qualifications

• Prior assistant manager or supervisor experience, preferably in charity retail.
• Flexible with working hours, including weekends/bank holidays.
• Willing to travel to meetings/trainings and help launch new stores.

Responsibilities

• Develop in-store systems and promote donations and sales to maximise profits.
• Represent Mencap and uphold its values in daily operations.
• Manage cash handling and health & safety, and build a strong volunteer team with training and reviews.
• Sign up donors to Gift Aid and maximise income from donations.
• Ensure store presentation remains high and stock sourced locally.

Skills

Retail management

Budgeting

Volunteer team leadership

Job description

Are you someone who is excited about charity retail, fashion, who can use their initiative? Do you have experience managing a retail team? Yes, then please keep reading as we may have the role for you.

We are excited to be looking for an Assistant Shop Manager to work in our Castleford Shop for 22.5 hours per week, across 3 days on a permanent position. Shifts are worked on a 7‑day rota (Monday–Sunday). We’re flexible with days and happy to discuss what works best for you. We are looking for a passionate and motivated person to help our store reach full potential.

As an Assistant Shop Manager you will:

• Help develop in store systems and promote donations and sales to maximise profits
• Be representing Mencap as an efficient and charitable organisation by ensuring that your actions reinforce the Mencap aims and values
• Strive to ensure stock is generated from the local area and donors
• Sign up donors to the Gift Aid scheme and ensure maximum income is achieved through Gift Aid
• Be responsible for achieving profit targets by ensuring sales are maximised and the cost are effectively managed
• Maintain the store to a high standard of presentation throughout.
• Build an effective volunteer team and provide training, development, work reviews and appraisals to paid staff and volunteers
• Be responsible for all financial and cash handling and health and safety.

To be a successful Assistant Shop Manager, you will be:

• An experienced assistant manager or Supervisor with the ability to maintain budgets and complete weekly income and banking sheets accurately, preferably with previous charity retail experience.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Willing to travel to occasional team meetings, training events and in the initial growth of the new retail train assisting with setting up other new stores.
• Passionate about the Mencap values and will strive to ensure our Retail brand is successful.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under‑represented within the workforce.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website.

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Benefits

• 32 days of paid holiday (including bank holidays, pro rata)
• Discounts at leading high‑street retailers
• Access to health cash plans
• Interest‑free loans
• Many more exciting offerings.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long‑term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Proud member of the Disability Confident employer scheme

Assistant Store Manager - Castleford

Company: Mencap

Salary: £25,453 to £25,453 a year

Hours: Full-time

Location: Castleford, WF10

Job type: Permanent

Posting date: 27 Oct 2026

Closing date: 25 Nov 2026