Assistant Store Manager Ashtead

Mencap; Ashtead; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

32 days paid holiday (including bank)

Discounts at leading high-street retai

Health cash plans

Interest-free loans

Job summary

Mencap is seeking an Assistant Shop Manager for our new Ashtead shop. The role is 37.5 hours per week on a permanent basis, with a 7-day rota and flexible days. You will lead store operations, drive donations and sales, and support a team of volunteers and staff to meet targets.

We value candidates who are passionate about our charity, capable of managing budgets, and dedicated to delivering excellent customer service while upholding Mencap values.

Qualifications

• Experience in charity retail and managing a team.
• Flexible with weekends and Bank Holidays.
• Willing to travel to occasional meetings and events.
• Aligned with Mencap values and mission.

Responsibilities

• Manage store to maximise profits and ensure efficient operations.
• Sign up donors to the Gift Aid scheme to maximise income.
• Recruit, train and develop volunteers; supervise paid staff.
• Oversee cash handling, health and safety, and stock from local donors.

Skills

Retail management

Team leadership

Budgeting

Flexible hours

Job description

Are you someone who is excited about charity retail, fashion, who can use their initiative? Do you have experience managing a retail team? Yes, then please keep reading as we may have the role for you.

We are excited to be looking for an Assistant Shop Manager to work in our new Ashtead Shop for 37.5 hours per week, on a permanent position. Shifts are worked on a 7-day rota (Monday-Sunday). We are flexible with days and happy to discuss what works best for you. We are looking for a passionate and motivated person to help our store reach full potential.

About This Role

As an Assistant Shop Manager you will:

• Help develop in store systems and promote donations and sales to maximise profits
• Be representing Mencap as an efficient and charitable organisation by ensuring that your actions reinforce the Mencap aims and values
• Strive to ensure stock is generated from the local area and donors
• Sign up donors to the Gift Aid scheme and ensure maximum income is achieved through Gift Aid
• Be responsible for achieving profit targets by ensuring sales are maximised and the cost are effectively managed
• Maintain the store to a high standard of presentation throughout.
• Build an effective volunteer team and provide training, development, work reviews and appraisals to paid staff and volunteers
• Be responsible for all financial and cash handling and health and safety.

Key Responsibilities & Qualifications

• To be a successful Assistant Shop Manager, you will be:
• An experienced assistant manager or Supervisor with the ability to maintain budgets and complete weekly income and banking sheets accurately, preferably with previous charity retail experience.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Willing to travel to occasional team meetings, training events and in the initial growth of the new retail train assisting with setting up other new stores.
• Passionate about the Mencap values and will strive to ensure our Retail brand is successful.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

Applications close on 30 September 2026. We encourage you to apply as soon as possible, as we may close the advert early if we receive a high volume of applications or identify suitable candidates.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website. We reserve the right to close the advert early once suitable applications are received or if we experience a high volume of applications.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We are not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Assistant Store Manager Ashtead

Company: Mencap Salary: £25,453 to £25,453 a year Hours: Full-time Location: Surrey, KT21 Job type: Permanent Posting date: 25 Oct 2026 Closing date: 23 Nov 2026

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