Assistant Store Manager — Brand Ambassador & Ops Lead

Goldex Investments Group Ltd; East Grinstead; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Free core drink while working

Discount card 25% off stores

Company Pension

28 days holiday (incl Bank Holidays)

Refer a friend £150

Job summary

Costa Coffee in East Grinstead is recruiting an Assistant Store Manager to partner with the Store Manager on smooth operations and a memorable customer experience.

You will lead the team, coach staff, manage cash and stock, uphold Costa standards, and translate KPI data into daily actions while nurturing a brand‑forward store culture. If you love coffee, people and developing others, this role offers a clear career path with training and progression.

Qualifications

• Strong customer service and leadership experience.
• Barista Maestro accreditation is required.
• Experience in hospitality or retail environments.
• Ability to train and develop team members.
• Reliability, professionalism and brand alignment.

Responsibilities

• Be brand ambassador and lead the team to deliver an unbeatable coffee experience.
• Oversee store operations including cash, stock and Costa standards.
• Monitor KPI reports and translate findings into daily actions.
• Coach, support and delegate to the team to drive performance.

Skills

Customer service

Leadership

Team motivation

Barista accredited

Hospitality/retail experience

Brand standards

Job description

Costa Coffee in East Grinstead is recruiting an Assistant Store Manager to partner with the Store Manager on smooth operations and a memorable customer experience.

You will lead the team, coach staff, manage cash and stock, uphold Costa standards, and translate KPI data into daily actions while nurturing a brand‑forward store culture. If you love coffee, people and developing others, this role offers a clear career path with training and progression.