Assistant Store Manager - 12 Month Fixed Term Contract

The Walt Disney Company; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company as an Assistant Store Manager. In this role, you'll lead a dynamic team in a new pop-up Disney Store, engaging guests and ensuring a magical shopping experience. You will be responsible for maintaining visual merchandising standards, driving sales, and coaching staff to deliver exceptional service. If you have a passion for storytelling and a knack for leadership, this position offers a unique chance to create memorable moments for guests of all ages while being part of a globally recognized brand.

Qualifications

• Experience in managing a team and delivering outstanding customer service.
• Excellent communication and organizational skills.

Responsibilities

• Lead the team to provide exceptional guest service and meet sales goals.
• Ensure visual merchandising standards are outstanding for all displays.

Skills

Team Management

Customer Service

Communication Skills

Organizational Skills

Sales Strategy Implementation

Education

Experience in Retail Management

Customer Service Experience

Job description

Assistant Store Manager - 12 Month Fixed Term Contract

Assistant Store Manager - 12 Month Fixed Term Contract

Apply Now Apply Later Job ID 10120007 Location London, United Kingdom Business Disney Store Date posted May 9, 2025

Job Summary:

Disney Store is opening a new limited-time retail destination at Westfield White City in June 2025. The pop-up offers fans and families the chance to explore beloved stories and shop a wide range of Disney products in a magical setting.

This is an exciting 12-month opportunity to serve as an Assistant Store Manager. The role involves representing the Disney brand, leading the team in engaging Guests, maintaining high standards, coaching team members, and supporting store performance in the manager's absence.

Primary Responsibilities

Show

• Ensure visual merchandising standards are outstanding, including displays and window presentations.
• Monitor sales results and develop action plans to increase sales through product placement.
• Manage visual merchandising activities, including delivery, markdowns, POS placement, and replenishment.
• Coach Cast Members to meet visual standards and provide feedback for improvement.

Sales

• Make business decisions that balance priorities to create magical guest experiences.
• Implement strategies to improve KPIs like sales, conversion, and UPT, and explain these to team members.
• Help motivate the team to achieve KPIs through competitions and activities.
• Manage time effectively to meet sales targets and assist others in prioritizing tasks.

Service

• Lead by example to deliver magical experiences and develop team skills in providing exceptional service.
• Engage warmly with guests, listen actively, and tailor interactions to meet their needs.
• Use Disney knowledge and storytelling to surprise and delight guests.
• Stay updated on Disney products and train the team accordingly.
• Plan and monitor guest events and evaluate service performance to improve standards.

Contribution

• Assist in ensuring compliance with Disney policies, health and safety, and operational procedures.
• Support recruitment, training, discipline, and performance management of team members.
• Maintain brand integrity through grooming and behavior standards.
• Participate in community engagement initiatives like Volunt’EARs.
• Ensure accurate and timely delivery of stock and administrative tasks.
• Possess key holder responsibilities and, where applicable, first aid certification.

Relevant Experience/Requirements

• Passionate about Disney and storytelling.
• Experience managing a team and delivering outstanding customer service.
• Excellent communication, organization, and prioritization skills.
• Ability to entertain guests of all ages, especially children.
• Professional appearance and attention to detail.
• Numerical ability and understanding of retail impacts on results.

About Disney Store:

Disney Store offers high-quality products supporting Disney’s entertainment initiatives, including exclusive lines from Disney, Pixar, Star Wars, and Marvel. With over 240 locations in North America and multiple international locations, Disney Store provides magical shopping experiences.

About The Walt Disney Company:

Disney is a leading global entertainment enterprise with segments in Disney Entertainment, ESPN, and Disney Experiences. It has a rich history of storytelling and operates in over 40 countries, creating universally cherished experiences.

This position is with The Disney Store (UK) Ltd, part of Disney Store. Disney is an equal opportunity employer, fostering a culture of diversity and inclusion.

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