Assistant Store Manager

British Heart Foundation; Wolverhampton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

38 days annual leave (plus the option

Wagestream

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP and EAP

Pension with employer contribution up

Cycle to work scheme

Discounts on gym memberships

Discounts with retailers

Job summary

British Heart Foundation in Wolverhampton is seeking an Assistant Store Manager to support the store team and help deliver an excellent customer journey, driving both in-store and online sales.

You will assist the Store Manager, coach staff and volunteers, ensure smooth daily operations, uphold visual merchandising standards, and meet targets. Flexibility to work weekends and bank holidays is essential.

Responsibilities

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Job description

We're looking for an Assistant Store Manager to join our fashion store team in Wolverhampton so we could be the perfect match! Candidate must be fully flexible to work across 7 days per week including Weekends and Bank Holidays. This role requires manual handling and heavy lifting.

What does this role involve?

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

• + Ensuring highest standard of customer service
• + Achieving targets
• + Maintaining a high standard of visual merchandising
• + Maximising sales through physical and digital channels
• + Supporting with the recruitment and development of volunteers
• + Achieving expectations within campaign activities
• + Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for?

Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

About The British Heart Foundation (BHF)

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:

• + 38 days annual leave (plus the option to buy and sell leave)
• + Wagestream - claim early access to your wages as you earn them
• + Holistic support leave of up to 10 additional days off each year
• + Enhanced family policies (maternity, paternity and adoption leave)
• + 25% staff discount
• + Health cash plan (Dental, Optical, Therapies, etc)
• + Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• + Pension with employer contribution of up to 10%
• + Cycle to work scheme
• + Discounts on gym memberships
• + Discounts with a wide range of retailers