Assistant Store Manager

British Heart Foundation

Northallerton

On-site

GBP 24,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

38 days annual leave (plus the option)

Wagestream - claim early access to pay

Holistic support leave of up to 10 add

Enhanced family policies (maternity, p

25% staff discount

Health cash plan

24/7 Virtual GP and EAP

Pension with employer contribution of

Cycle to work scheme

Discounts on gym memberships

Discounts with retailers

Job summary

British Heart Foundation in Northallerton is seeking an Assistant Store Manager to lead day-to-day operations of our fashion store, supporting the Store Manager and stepping in when needed.

You will inspire staff and volunteers, drive sales through excellent customer service and visual merchandising, and help recruit and develop volunteers. The role demands flexibility to work weekends and bank holidays.

Qualifications

Experience in a customer facing role and working with teams.
Proven supervisory or team leadership experience.
Driven to deliver high standards in retail and customer service.
Inclusive approach to developing store staff and volunteers.
Passion for delivering excellent customer service and retail standards.
Results-focused with ability to balance targets and service.

Responsibilities

Support the Store Manager with day-to-day running of the store.
Inspire and develop staff and volunteers to deliver an excellent customer journey.
Drive sales through strong customer service and visual merchandising.
Assist with recruitment and development of volunteers.
Work with the manager to generate stock and meet targets.
Maintain high standards across campaigns and store operations.

Skills

Customer service

Supervisory experience

Commercial drive

Inclusive leadership

People development

Results oriented

Job description

Are you looking for an opportunity to progress in store management?

We're looking for an Assistant Store Manager to join our fashion store team in Northallerton so we could be the perfect match! Candidate must be fully flexible to work across 7 days per week including Weekends and Bank Holidays.

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

Ensuring highest standard of customer service
Achieving targets
Maintaining a high standard of visual merchandising
Maximising sales through physical and digital channels
Supporting with the recruitment and development of volunteers
Achieving expectations within campaign activities
Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for

Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Requirements

Experience in a customer facing role
Supervisory experience
Commercially driven to encourage new ideas
Inclusive approach to developing teams
Passion for delivering exceptional customer service and achieving the highest retail standards
Results driven but with a recognition of right result, right way.

About the British Heart Foundation (BHF)

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Benefits