Assistant Store Manager

Reality Enterprise Ltd; Washington; On-site; GBP 27,000 - 32,000; Full time

Job summary

Reality Enterprise Ltd in Washington is seeking an Assistant Store Manager to oversee day-to-day operations and maximise store profitability while managing costs.

You will lead by example, promote company standards, drive promotions, and ensure exceptional customer service. The role requires hands-on leadership, stock control, and staff development.

Strong communication and analytical skills will help forecast sales, analyse data, and identify growth opportunities in a busy retail environment.

Qualifications

• Experience in retail management or supervision preferred.
• Strong leadership and people-management skills.
• Excellent communication, both verbal and written.
• Ability to analyse sales data and drive growth.
• Customer service focus with problem-solving abilities.

Responsibilities

• Report directly to the Store Manager.
• Recruit, train, and appraise team members to maintain high performance.
• Make full use of Google Workspace tools and our bespoke MEPOS systems.
• Strive to exceed sales targets and drive business growth.
• Motivate and manage your team to achieve sales and operational efficiency.
• Oversee stock control, inventory management and ordering decisions.
• Analyse sales data, forecast performance, and identify growth opportunities.
• Use MEPOS/AIO systems for data analysis, reporting, and planning.
• Handle staffing matters such as interviews and appraisals.

Skills

Communication

Team leadership

Organisational skills

Problem solving

Energy & enthusiasm

Tools

Google Workspace

MEPOS systems

Job description

Full time - 40 Hour Contract - £29,500 per year

As a Assistant Store Manager, you’ll be responsible for the day-to-day operations of our Washington store. Your main goal is to maximise profit while managing costs effectively. You’ll lead by example, ensuring promotions are executed to company standards, the team understands daily targets, and exceptional customer service is consistently delivered.

Responsibilities

Report directly to the Store Manager.

Recruit, train, and appraise team members to maintain high performance.

Make full use of Google Workspace tools and our bespoke MEPOS systems.

Strive to exceed sales targets and bring innovative ideas to drive business growth.

Motivate and manage your team to achieve sales and operational efficiency.

Oversee stock control, making key decisions on ordering and inventory management.

Analyse sales data, forecast future performance, and identify growth opportunities.

Use MEPOS/AIO systems for data analysis, reporting, and forward planning.

Handle staffing matters such as interviews, appraisals, and performance reviews.

Provide or coordinate training and development opportunities for team members.

Ensure high standards of quality and customer service are consistently met.

Maintain compliance with health & safety and security regulations.

Address and resolve customer feedback and complaints promptly and professionally.

Attend and lead meetings, sharing updates on performance, initiatives, and priorities.

Regularly tour the sales floor, engaging with staff and customers to identify and resolve issues quickly.

Stay up to date with market trends, customer behaviour, and local competitor activity.

Key Skills & Attributes

Excellent communication skills (verbal and written.)

Effective team leadership and collaboration skills.

Exceptional organisational and problem-solving abilities.

Energy, confidence, resourcefulness, and enthusiasm in all aspects of your work.

Casual dress code