Assistant Store Manager

Reality Enterprise Ltd T/A Cex; Horsham; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

Employee discounts

Casual dress code

Job summary

Reality Enterprise Ltd T/A Cex is seeking an Assistant Store Manager for the Washington store in the United Kingdom. This full-time role focuses on maximizing profit, controlling costs, and delivering exceptional customer service while leading a team to meet daily targets and standards.

You will recruit, train, and appraise staff, utilise Google Workspace and MEPOS systems, and drive promotions to meet sales goals. The position requires proactive leadership and strong operational oversight.

Qualifications

• Strong commercial awareness and customer-focused mindset.
• Excellent verbal and written communication skills.
• Proven ability to lead, coach and develop a team.
• Strong organisational and problem-solving abilities.
• Energetic, confident and proactive in all tasks.

Responsibilities

• Report directly to the Store Manager.
• Recruit, train, and appraise team members to maintain high performance.
• Utilise Google Workspace tools and MEPOS systems for daily operations.
• Aim to exceed sales targets and contribute to growth ideas.
• Motivate and manage the team to achieve sales and efficiency.
• Oversee stock control and inventory decisions.
• Analyse sales data, forecast performance and identify opportunities.
• Use MEPOS/AIO for data analysis and forward planning.
• Handle interviews, appraisals and performance reviews.
• Provide or coordinate training and development opportunities.
• Maintain high standards of quality and customer service.
• Ensure compliance with health, safety and security regs.
• Address and resolve customer feedback and complaints promptly.
• Attend and lead meetings with performance updates and priorities.
• Regularly tour the sales floor to identify issues and assist staff.
• Stay updated on market trends, customer behavior and competition.

Skills

Commercial awareness

Communication skills

Team leadership

Organisational skills

Problem solving

Customer focus

Tools

Google Workspace

MEPOS systems

Job description

Assistant Store Manager Job Description Full time - 40 Hour Contract - £29,500 per year

As a Assistant Store Manager, you’ll be responsible for the day-to-day operations of our Washington store. Your main goal is to maximise profit while managing costs effectively. You’ll lead by example, ensuring promotions are executed to company standards, the team understands daily targets, and exceptional customer service is consistently delivered.

Responsibilities

• Report directly to the Store Manager.
• Recruit, train, and appraise team members to maintain high performance.
• Make full use of Google Workspace tools and our bespoke MEPOS systems.
• Strive to exceed sales targets and bring innovative ideas to drive business growth.
• Motivate and manage your team to achieve sales and operational efficiency.
• Oversee stock control, making key decisions on ordering and inventory management.
• Analyse sales data, forecast future performance, and identify growth opportunities.
• Use MEPOS/AIO systems for data analysis, reporting, and forward planning.
• Handle staffing matters such as interviews, appraisals, and performance reviews.
• Provide or coordinate training and development opportunities for team members.
• Ensure high standards of quality and customer service are consistently met.
• Maintain compliance with health & safety and security regulations.
• Address and resolve customer feedback and complaints promptly and professionally.
• Attend and lead meetings, sharing updates on performance, initiatives, and priorities.
• Regularly tour the sales floor, engaging with staff and customers to identify and resolve issues quickly.
• Stay up to date with market trends, customer behaviour, and local competitor activity.

Key Skills & Attributes

• Strong commercial awareness.
• Excellent communication skills (verbal and written.)
• Effective team leadership and collaboration skills.
• Exceptional organisational and problem‑solving abilities.
• Energy, confidence, resourcefulness, and enthusiasm in all aspects of your work.

Benefits

• Bonus scheme
• Employee discounts
• Casual dress code

Washington, Washington, United Kingdom