Assistant Store Manager

TN United Kingdom; Totnes; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established charity organization is looking for an enthusiastic Assistant Manager to join their Totnes team. This role offers a unique opportunity to work in retail while making a significant impact on the lives of older people across the UK. You will support the Store Manager in leading a dedicated team of volunteers and staff, ensuring that customers receive exceptional service. With a focus on collaboration and community, this position allows you to develop your leadership skills while contributing to a noble cause. If you have a passion for retail and want to make a difference, this role is perfect for you.

Benefits

25 days holiday (pro-rata)

Generous pension contribution (8%)

Life assurance

Bupa health cashback plan

Free and discounted tickets for events

Qualifications

• Ability to lead a team of volunteers and staff effectively.
• Excellent customer service skills and IT literacy.

Responsibilities

• Support the Store Manager in daily operations and team guidance.
• Ensure an exemplary shopping experience for customers.

Skills

Team Leadership

Customer Service

Time Management

IT Literacy

Retail Processes Understanding

Job description

Social network you want to login/join with:

Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.

We have an exciting opportunity to join our fantastic Totnes team as an Assistant Manager.

Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

You will have:

• The ability to work collaboratively and consultatively with the Shop Manager
• Ability to lift and carry bags of stock up to 10kg
• Be able to lead a team of volunteers and staff
• Ability to delegate and coach staff
• Excellent customer service skills
• The ability to manage time under conflicting priorities
• IT literacy and numeracy skills

Ideally you will also have:

• The ability to understand and establish successful retail processes
• Ability to understand basic financial reports
• Experience in a customer-facing role

What we offer in return:

• A 21-hour working week
• 25 days holiday (pro-rata) + bank holiday allowance
• A generous pension – we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good – Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please remove any personal information from your cover letter/supporting statement, including your name, to support our fair and unbiased recruitment process. Your name and address will only be known to us once you are invited for an interview.

We are particularly keen to hear from applicants from underrepresented groups, including men and individuals from Black, Asian, and minority ethnic backgrounds, to promote diversity in our workforce.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and encourages applications from qualified candidates regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme.

We are committed to safeguarding adults and children from abuse and neglect. Everyone working with us is expected to share this commitment.