Assistant Store Manager

Pro:Direct Sport; Chard; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in online sports retail is seeking an Assistant Store Manager to enhance their physical store presence. This role is pivotal in driving store performance, focusing on customer experience, team development, and maintaining brand standards. You'll be at the forefront of creating an engaging environment for both customers and staff, ensuring exceptional service delivery and operational excellence. Join a passionate team dedicated to transforming the sports retail landscape and enjoy a rewarding career with ample opportunities for growth and development.

Benefits

Bonus

28 days of annual leave

Workplace pension

Staff discount up to 30%

National Gym discounts

Employee Assistance Programme

Refer a friend policy with bonuses

Qualifications

• Passion for retail and people with a desire to deliver outstanding customer-focused solutions.
• Confident leader who motivates and challenges others.

Responsibilities

• Assist in managing teams and delivering a world-class customer experience.
• Maintain optimal inventory levels and ensure compliance with safety regulations.

Skills

Leadership

Customer Service

Detail-oriented

Communication

Teamwork

Job description

#TeamProDirect is built on passion for sport, product, and service. Our team has worked relentlessly over the past 30 years to ensure we connect athletes worldwide with the best choice of products.

We made it our mission to engage with and awaken the passion within our customers; we thrive to produce the best possible experience and want them to love sport and product as much as we do.

We are a hard-hitting and lively team of professionals, dedicated to changing the world of online sports retail.

Role overview

As we look to grow the Pro-Direct online retail brand into physical stores and omnichannel, this is an excellent opportunity for someone looking to develop their career within retail management and the sports marketplace.

With a real focus on customer experience, our Assistant Store Manager will be key to driving the success of our store. The Assistant Store Manager will assist the Store Manager in overseeing everything from team development and sales targets to inventory control and customer service standards. This role will play a key role in maintaining the store's performance and upholding the brand's image. We want you to bring your skill and passion for retail to constantly evolve how we deliver for our customers.

Location: Street, Somerset

Please enclose a cover letter along with your CV when applying for this position.

What you get:

• Bonus.
• 28 days of annual leave (inclusive of bank holidays).
• Workplace pension through Royal London.
• Staff discount of up to 30% (Pro:Direct) and 50% (Do Clothing).
• National Gym discounts are available through Hussle and Nuffield Health.
• Employee Assistance Programme (EAP) through AXA Health for staff & family members.
• ‘Refer a friend’ policy, with bonus rewards for successful referrals.

What we look for in our team

• To add cultural and professional value to the team.
• Be 100% yourself; we are genuine and love what we do.
• Passion… without it we would not be where we are today.
• A true team player; we work and play hard together.
• A true desire to deliver outstanding customer-focused solutions.

What we need you to do

• Assist in managing teams across the floor in the store.
• Be a role model for the delivery of a world-class customer experience and train your team to deliver this consistently.
• Create an engaging working environment for colleagues.
• Providing on-the-spot feedback and celebrating success.
• You will support in achieving results and going beyond set goals, driving store performance to its maximum potential across the floors.
• Leading the team to ensure they are efficient in always following best practices to support the delivery of commercial goals and brand knowledge.
• Assist in maintaining optimal inventory levels through regular counts, seasonal adjustments, and management of specials or sales items.
• Exhibit and promote exceptional customer service standards, leading by example for staff behaviour.
• Oversee security and safety measures to guarantee compliance with health and safety regulations.
• Monitor and audit inventory levels, handle damaged merchandise appropriately, and establish strategies to prevent losses.
• You will support in delivering meticulous store presentation, taking pride in implementing visual merchandising standards that align with the Brand.

Your Skills

• Passion for retail and people.
• Confident leader who can motivate and challenge others to deliver.
• Detail-oriented.
• Ability to communicate at all levels.
• A desire and hunger to be the best.
• Promote our Brand and our culture to internal and external parties.

Apply for position

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