Assistant Store Manager

Poundland & Dealz; Torquay; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established retail powerhouse is seeking an Assistant Store Manager to lead and inspire a dedicated team. In this pivotal role, you will shape customer experiences and drive sales while ensuring a safe and supportive environment for your colleagues. With a commitment to excellence and community impact, this vibrant retail environment offers opportunities for personal and professional growth. Join a team that values customer care, colleague support, and financial stewardship, and take your first step towards a fulfilling career where you can truly make a difference.

Benefits

Annual Retail Management Bonus Scheme

Professional development opportunities

Comprehensive induction plan

Four-week rota scheduling

Increasing holiday allowance

Enhanced family-friendly benefits

In-store discount

Employee Assistance for well-being

Qualifications

• Strong customer service skills with a focus on exceeding customer expectations.
• Ability to lead and inspire a team while ensuring a safe work environment.

Responsibilities

• Deliver excellent customer service and maintain high standards.
• Support team development through training and coaching.
• Achieve commercial objectives including sales and service.

Skills

Customer Service

Team Leadership

Merchandising

Training and Development

Education

Retail Management Qualification

Job description

Lead, inspire, and excel – creating amazing value everyday!

As an Assistant Store Manager, you are the vital link between the Store Manager and the store team. You're assuming a pivotal role in shaping the experiences of both your team and the customers' journey within the community you serve. Your day-to-day actions drive sales and allow you to use your creative flair when merchandising on and off plan to showcase our amazing value on GM and FMCG products within the store, creating an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Benefits:

• A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success.
• Professional development, including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship.
• Comprehensive induction plan and the opportunity to complete in-house development programmes, setting you up for success.
• Rota’s are scheduled four-weeks in advance, creating a culture that cares for your life outside of work.
• Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your Birthday.
• Enhanced Family friendly benefits and life assurance.
• In-store discount of 10% along with exclusive discounts through our colleague online benefits portal.
• All year-round initiatives to recognise and reward our colleagues.
• Access to Employee Assistance to support your well-being.

Responsibilities:

Love our customers:

• Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
• Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.

Care for our colleagues:

• Create a safe environment for your team and ensure all policies and procedures are followed.
• Work alongside the Store Manager to help support the team around you.
• Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.

Protect the pounds (and euros):

• Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
• Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us.

About us...

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.

At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers.

Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible.

We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track.

They are Love our customers, Care for our colleagues and Protect the Pounds & Euros...

By living our behaviours every day, we've created a land which is fun, friendly and full of surprises — a place where our people can truly be the best version of themselves!