Assistant Store Manager

Cobra Coffee - Starbucks Franchisee; Southampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday, incl. BHs

Unlimited coffee & tea on shift

Discounts on beverages and food on/off

30% discount on bottled beverages and尝

One £1.50 food item per shift

30% off when not on shift

30% green apron discount

Life insurance

Starbucks Global Academy training

Internal career progression

Job summary

Cobra Coffee - Starbucks Franchisee in the United Kingdom is hiring an Assistant Store Manager to lead a team of store partners, drive customer satisfaction, and uphold the Starbucks experience.

You will support the Store Manager, manage shifts including evenings and weekends, and contribute to store performance and sales growth while living our core values and delivering outstanding service.

Qualifications

• Experience leading teams in retail/hospitality environments.
• Strong problem solving and decision making.
• Ability to develop and grow both team and business.

Responsibilities

• Support the Store Manager in leading a team of store partners.
• Drive customer satisfaction and product quality.
• Assist with managing store performance and shifts including evenings/weekends.

Skills

People leadership

Problem solving

Team development

Organisation

Prioritisation

Microsoft Word

Microsoft Excel

Outlook

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Are you up for being part of the Starbucks experience? Do you love inspiring great performance and creating great cultures? We’re looking for an Assistant Store Manager who can embrace our coffee culture and keep it at the heart of everything we do.

What we offer?

You will join not only the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our partners have a great work life balance with opportunities to develop their skills and experience.

• • 28 days holiday a year (including Bank Holidays)
  • Unlimited brewed coffee & English breakfast tea on shift
  • Discounts on hand crafted beverages and food items during your shift
  • 30% discount on bottled beverages and impulse items during your shift
  • One £1.50 food item per shift on selected products
  • Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
  • 30% green apron discount across wider participating Starbucks stores
  • Third party discounts including 20% in Southern Co-op food stores
  • Life insurance
  • Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
  • Career progression because here we actively promote internally

What to expect

You’ll support the Store Manager in leading a team of store partners, improving performance and ensuring the highest levels of customer satisfaction and product quality. You’ll be fully aware of the store’s financial performance, identifying store growth opportunities and implementing action plans to achieve sales budgets and increase profitability.

What you’ll need

We need an Assistant Store Manager who embraces diversity and inclusion and welcomes and learns from people with different backgrounds and perspectives. You’ll willingly share your expertise and listen to others, showing genuine care and understanding.

You’ll display a ‘customer comes first’ attitude and act as a role model, displaying commitment and flexibility when it comes to working hours, covering evenings, mornings and weekends. You’ll also live and breathe our core values and ensure your team is aware and active when it comes to applying them to everyday work.

Ideally, you’ll have:

• Experience of leading people and teams, in a retail/hospitality environment
• Effective problem solving/decision making skills
• Ability to develop and grow both a team and business
• Well organised, detail oriented with the ability to multi-task
• Able to effectively prioritise and delegate
• Proficient on a computer with experience using programs such as Microsoft Word, Excel & Outlook