Assistant Store Manager

TN United Kingdom; Skipton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in outdoor retail is seeking an Assistant Store Manager to lead a motivated team and enhance customer experiences. This role involves driving daily operations, ensuring high standards of service, and fostering a collaborative work environment. With a focus on sustainability and community engagement, this position offers a unique opportunity to shape the shopping experience while contributing to a passionate team. If you are a proactive leader with a love for retail and the outdoors, this is your chance to make a meaningful impact.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

Biannual Uniform Allowance

28 Days Annual Leave

Employee Assistance Programme

Colleague Referral Incentives

Qualifications

• Experienced leader with a background in retail management.
• Confident communicator, engaging with colleagues and customers.

Responsibilities

• Lead daily operations and foster teamwork.
• Maintain high standards of visual merchandising and cleanliness.
• Drive training and development initiatives.

Skills

Retail Management

Leadership

Customer Service

Team Development

Problem-Solving

Education

Experience in Retail Management

Job description

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Join Our Team as an Assistant Store Manager at Mountain Warehouse

Are you passionate about retail and committed to delivering exceptional customer experiences? Do you excel in leadership roles, motivating and inspiring high-performing teams? Mountain Warehouse offers the perfect opportunity for you!

We are seeking an Assistant Store Manager to collaborate with our Store Manager in driving store success. Your role will include leading daily operations, fostering teamwork, and creating an outstanding shopping environment while maintaining our brand standards.

Key Responsibilities

Leadership & Team Development

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Encourage a collaborative and supportive work environment.
• Drive training and development initiatives to help your team grow.
• Communicate effectively to ensure team alignment and trust.
• Keep the team informed about product knowledge to enhance customer service.

Operational Excellence

• Assist in the smooth daily running of the store, ensuring policy compliance.
• Maintain high standards of visual merchandising and cleanliness.
• Prioritize health and safety through regular risk assessments.
• Support recruitment and retention of talented staff.
• Help meet sales targets and drive profitability.
• Monitor KPIs to track store performance.
• Oversee stock levels and delivery management.
• Implement loss prevention strategies to safeguard store assets.

Customer Experience

• Lead by example in delivering excellent customer service.
• Respond promptly to customer feedback.
• Represent Mountain Warehouse professionally and positively.
• Create a welcoming atmosphere that connects with the local community.

Ideal Candidate Profile

• Passionate about delivering outstanding customer experiences.
• Experienced leader with a background in retail management.
• Confident communicator, engaging with colleagues and customers.
• Results-oriented, focused on achieving goals.
• Approachable, supportive, and trustworthy team player.
• Energetic, proactive, and determined.
• Skilled in problem-solving and decision-making aligned with company policies.

What We Offer

• Monthly Bonus Scheme based on performance.
• 50% Colleague Discount and biannual uniform allowance.
• One weekend off per month, 28 days annual leave including Bank Holidays.
• Access to Employee Assistance Programme and Hardship Scheme.
• Colleague Referral Incentives.
• A supportive, stable work environment with recognition for service.

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

At Mountain Warehouse, we’re passionate about outdoor adventures. We focus on sustainability, designing durable, high-quality products for hiking, running, skiing, and exploring. Our team shares a love for the outdoors, excellent customer service, and teamwork.

We value individuality, diversity, and inclusion, committed to creating a workplace where everyone feels valued and empowered. Whether enhancing the in-store experience, innovating behind the scenes, or shaping our brand’s future, every role contributes to bringing Mountain Warehouse to life. If you love adventure, retail, and making a difference, we want to hear from you!