Assistant Store Manager

KIKO MILANO; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading personal care product manufacturer is seeking an Assistant Store Manager to enhance customer experience and drive sales in Liverpool. The role involves coaching the team, managing KPIs, and ensuring compliance with KIKO standards. Ideal candidates will have a strong retail background, leadership skills, and a passion for beauty. If you thrive in a dynamic environment and are ready to take accountability, apply now!

Qualifications

• Minimum 3 years of experience in a similar retail role.
• Demonstrated leadership and team management skills.

Responsibilities

• Coach and support the team to deliver customer experience and business goals.
• Monitor Business KPIs and set follow-up action plans with the Store Manager.
• Ensure store compliance with KIKO standards and procedures.

Skills

Leadership

Communication

Organizational Skills

Time Management

Sales Achievement

Inventory Management

Visual Merchandising

Data Analysis

Customer Experience

Tools

POS Systems

Retail Software

Job description

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Job Description

The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.

Main Responsibilities

People Management

• Coach and support the team to deliver customer experience and business goals.
• Recruit, onboard, train, and support the team to meet targets.
• Support store planning and manage annual leave in line with business needs.
• Coach the team on products, makeup application techniques, and selling techniques to enhance customer experience.

Customer Experience / Business Management

• Monitor Business KPIs and set follow-up action plans with the Store Manager.
• Deliver business goals related to customer experience, sales, and operational expenses.
• Prioritize impactful actions to meet store objectives.
• Complete all BeKIKO dossiers, quizzes, and training elements.
• Monitor KPIs like LFL progression, Conversion Rate, Average Ticket, and Stock-loss.

Procedures & Policies Execution

• Ensure store compliance with KIKO standards and procedures.
• Adhere to store procedures outlined in the KIKO STORE BOOK.
• Execute promotional calendars and operational procedures.
• Review procedures regularly and address issues promptly with the Store Manager.

Job Requirements

• Minimum 3 years of experience in a similar retail role.
• Demonstrated leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and time management skills.
• Proven sales achievement and business growth record.
• Knowledge of inventory management and visual merchandising.
• Ability to analyze sales data for decision-making.
• Flexibility to work evenings, weekends, and holidays.
• Proficiency with POS systems and retail software.
• Passion for beauty and familiarity with KIKO products.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Personal Care Product Manufacturing