Assistant Store Manager

Lucy & Yak; Chester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in Chester is seeking an Assistant Manager to enhance customer experience and support team development. The role involves training staff, driving sales, and ensuring operational excellence. Ideal candidates are passionate about customer service and have a proven track record in team management.

Qualifications

• At least 2 years of customer-facing experience.
• Previous supervisory or team management experience is essential.

Responsibilities

• Support the Store Manager in achieving sales targets and KPIs.
• Train and develop team members to excel in operations.
• Oversee daily store operations and inventory management.

Skills

Customer Service

Leadership

Communication

Interpersonal Skills

Problem-Solving

Tools

Social Media

Job description

We are looking for an amazing Assistant Manager to support the Chester Manager & team!

As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak’s values and grows our brand community. You are an expert in customer service & shop standards. Within your role, you will train, develop, motivate, and support your team to excel in all areas, from day-to-day operations to achieving your store's KPIs.

What You'll Be Doing...

Customer-Centric Approach

• Become an expert on all things Lucy & Yak — from products and sizing to sustainability and ethics.
• Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates memorable experiences.

Team Development, Coaching & Training

• Lead by example, promoting a positive and dynamic work environment.
• Motivate and inspire team members to achieve individual and collective goals.
• Provide instant feedback to team members, acting as a coach to enhance performance.
• Support the store manager in recruiting, training, and developing a high-performing team that represents the brand well.

Sales

• Partner with the Store Manager to meet sales targets and KPIs.
• Implement strategies to drive sales growth and enhance the customer shopping experience.

Operational Support

• Oversee daily store operations, including opening and closing procedures.
• Support the planning and execution of evening and collaborative events.
• Create and manage staff rotas, including leave approvals.
• Assist in maintaining merchandising standards to keep the shop attractive and accessible.

Stock Management

• Assist with inventory management to ensure optimal stock levels.
• Help minimize stock discrepancies and ensure product availability.
• Plan and coordinate stock takes and recalls with the Store Manager.

Community Engagement

• Organize and run evening and collaborative events to create a vibrant in-store atmosphere.
• Build an engaged community by connecting with customers both in-store and via social media.

What Are We Looking For?

• A people person who thrives on building connections and making customers feel at home.
• Friendly, approachable, and infectious in your warm demeanor.
• Passionate about Lucy & Yak's mission, products, and values.
• Committed to excellence and customer satisfaction.
• Enjoy motivating and coaching a team, leading by example.
• Previous customer-facing supervisory or team management experience is essential.
• At least 2 years of customer-facing experience.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to drive sales and meet targets.
• Good understanding of social media platforms (Instagram, Facebook, TikTok, etc.).
• Confident, responsible, adaptable, and enjoys problem-solving and thinking on your feet.

The Fine Print

• Salary based on experience.
• Full-time role - 37.5 hours per week.
• Based in Chester.

Although this role does not have a closing date, we reserve the right to close the advertisement if we receive a large number of applications.

Internal Applicants: Please note we will use current and previous Lucy & Yak managers as references during the recruitment process.