Assistant Store Manager

Cobra Coffee; Horsham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Unlimited coffee & tea on shift

Shift discounts

Bottled beverage discount

£1.50 food item per shift

Off-shift discount on food/bev

Green Apron discount

External discounts

Life insurance

Training access

Career progression

Job summary

Cobra Coffee, a Starbucks UK franchised partner in Horsham, is seeking an Assistant Store Manager to lead a store team, drive performance, and uphold exceptional customer service. You’ll manage shifts, support budgeting goals, and promote the Cobra Coffee and Starbucks experience.

The role offers career development, comprehensive training, and employee benefits including holiday allowance and staff discounts. Join a culture that values people and performance.

Qualifications

• Experience leading teams in retail/hospitality.
• Willingness to work evenings, mornings and weekends.
• Customer-first attitude and strong communication.

Responsibilities

• Support Store Manager by leading a team of store partners to improve performance and customer satisfaction.
• Monitor store performance and identify growth opportunities to drive sales and profitability.
• Ensure high product quality and consistent service standards.

Skills

People leadership

Customer focus

Problem solving

Time management

Decision making

MS Office

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Are you up for being part of the Starbucks experience? Do you love inspiring great performance and creating great cultures? We’re looking for an Assistant Store Manager who can embrace our coffee culture and keep it at the heart of everything we do.

What we offer?

You will join not only the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our partners have a great work life balance with opportunities to develop their skills and experience.

This superb opportunity to manage your own Starbucks store comes with:

• 28 days holiday a year (including Bank Holidays)
• Unlimited brewed coffee & English breakfast tea on shift
• Discounts on hand crafted beverages and food items during your shift
• 30% discount on bottled beverages and impulse items during your shift
• One £1.50 food item per shift on selected products
• Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
• 30% green apron discount across wider participating Starbucks stores
• Third party discounts including 20% in Southern Co-op food stores
• Life insurance
• Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Career progression because here we actively promote internally

What To Expect

You’ll support the Store Manager in leading a team of store partners, improving performance and ensuring the highest levels of customer satisfaction and product quality. You’ll be fully aware of the store’s financial performance, identifying store growth opportunities and implementing action plans to achieve sales budgets and increase profitability.

What You’ll Need

We need an Assistant Store Manager who embraces diversity and inclusion and welcomes and learns from people with different backgrounds and perspectives. You’ll willingly share your expertise and listen to others, showing genuine care and understanding.

You’ll display a ‘customer comes first’ attitude and act as a role model, displaying commitment and flexibility when it comes to working hours, covering evenings, mornings and weekends. You’ll also live and breathe our core values and ensure your team is aware and active when it comes to applying them to everyday work.

Ideally, You’ll Have

• Experience of leading people and teams, in a retail/hospitality environment
• Effective problem solving/decision making skills
• Ability to develop and grow both a team and business
• Well organised, detail oriented with the ability to multi-task
• Able to effectively prioritise and delegate
• Proficient on a computer with experience using programs such as Microsoft Word, Excel & Outlook