Assistant Store Manager

Pertemps Bond; High Wycombe; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Half yearly bonus

Job summary

Perts Storage in High Wycombe is seeking an Assistant Manager to join a busy team. You will handle customer queries both on the phone and in person, upsell storage solutions, packs and add-ons, and assist with daily site operations.

Work patterns are weekly alternating shifts with one weekend per month; a half‑yearly bonus is available when KPIs are met. Salary is £28,980 per annum, permanent contract in a storage environment.

Qualifications

• Customer-focused with excellent communication skills.
• Confident with upselling and identifying sales opportunities.
• Organised and able to manage multiple tasks.
• Reliable, professional and well presented.
• Comfortable working as part of a team with initiative.
• Flexible to work required shift pattern and one weekend per month.

Responsibilities

• Speaking to customers over the phone and face-to-face, providing excellent service.
• Upselling add-ons and extras to existing customers, including packaging materials.
• Supporting the manager with day-to-day site operations.
• Ensuring communal areas are tidy and presentable for customers.
• Opening and closing the site with accuracy.
• Processing new bookings, payments and account changes.
• Conducting site tours and explaining storage options to customers.
• Maintaining accurate customer records and completing admin duties.
• Building relationships with customers and encouraging repeat business.
• Providing general support to the Manager and wider team.
• Half yearly bonus when targets and KPI's are met.

Skills

Customer-focused

Upselling

Organised

Reliable

Team player

Initiative

Flexible

Job description

Role: Assistant Manager

Salary: £28,980 per Annum

Role Type: Permanent

Shift Pattern: Weekly alternating shifts:

• 7:45am–4:15pm
• 9:45am–6:15pm

Weekend Requirement: 1 weekend per month

• Saturday: 7:45am–4:15pm
• Sunday: 9:15am–4:15pm

We are currently recruiting on behalf of a storage company for an Assistant Manager to join their busy and friendly team based in High Wycombe.

This is a great opportunity for someone who enjoys working with people, is hands‑on and wants to build their experience in a management role while providing great customer service.

Responsibilities:

• Speaking to customers both over the phone and face‑to‑face, providing excellent customer service.
• Upselling add‑ons and extras to existing customers, including packaging materials and additional storage space.
• Supporting the manager with smooth day to day running of the site
• Ensuring communal areas are kept tidy, clean and presentable for customers.
• Assisting with the opening and closing of the site.
• Processing new customer bookings, payments and account changes.
• Conducting site tours and explaining storage options and services to prospective customers.
• Maintaining accurate customer records and completing relevant admin duties.
• Building strong relationships with customers and encouraging repeat business.
• Providing general support to the Manager and wider team as required.
• Half yearly bonus when targets and KPI's are met.

About you:

• Customer‑focused with excellent communication skills.
• Confident with upselling and identifying sales opportunities.
• Organised and able to manage multiple tasks.
• Reliable, professional and well presented.
• Comfortable working as part of a team while also using your own initiative.
• Flexible to work the required shift pattern and one weekend per month.

If you’re friendly, professional and confident when dealing with customers, or have previous experience in customer service, sales, retail, hospitality or the storage industry, we’d love to hear from you.

01753 687876