Assistant Store Manager

JD; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Assistant Manager at a leading retail company, where your leadership and communication skills will drive sales and foster a positive team culture. In this fast-paced environment, you'll support the Store Manager in achieving targets, coaching staff, and enhancing customer experiences. This role offers a unique opportunity to grow professionally while contributing to a vibrant team. With a focus on personal and professional development, you'll enjoy various benefits, including discounts, bonuses, and health plans. If you're passionate about retail and ready to make an impact, this position is perfect for you.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive retail and hospitality discounts

Access to health and well-being services

Health cash plans

Internal development courses

Access to apprenticeships

Company Sick Pay scheme

Discounted gym memberships

Life Assurance

Qualifications

• Experience in a supervisory role within retail is essential.
• Strong ability to analyze sales data and make informed decisions.

Responsibilities

• Support the Store Manager in achieving sales and KPI targets.
• Create a positive team culture through effective recruitment and training.
• Manage day-to-day operations and ensure excellent customer service.

Skills

Leadership

Communication

Sales Target Achievement

Coaching

KPI Analysis

Customer Service

Retail Knowledge

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Role overview:

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

1. Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances, and evolving processes to ensure continuous store growth.
2. Creating a positive team culture through recruiting, training, & continuously developing your staff. Building a motivated and high-performing team to increase store success.
3. Analyzing sales data and financial reports to make quick, well-informed decisions alongside the Store Manager, identifying and responding to operational & commercial opportunities.
4. Acting as the point of contact for colleagues in the manager's absence.
5. Providing excellent customer service, addressing inquiries, and resolving complaints professionally.
6. Helping manage day-to-day operations, including opening and closing procedures.
7. Supporting cash management tasks, such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

1. Contributing to achieving or exceeding the store's monthly sales targets.
2. Driving all additional KPIs, including but not limited to Units, Conversion, ATV, UPT.
3. Achieving upselling or cross-selling targets.
4. Maintaining a high Net Promoter Score.
5. Ensuring stock accuracy during store audits.
6. Ensuring all new colleagues complete mandatory training.
7. Ensuring employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Assisting in keeping operational costs within the allocated budget.

Skills and Experience :

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail & knowledgeable about the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analyzing KPI data to make commercial decisions.
7. Keen eye for detail & commerciality; experience in visual merchandising is advantageous.
8. Ability to promote JD Group values to internal and external stakeholders.

Benefits

We value our employees' hard work and offer some fantastic benefits:

• Quarterly discretionary bonus schemes
• Company discount of 30% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health)
• Access to digital health and well-being services through TELUS Health
• Health cash plans
• Internal development courses for personal and professional growth
• Access to apprenticeships & accredited qualifications — Earn while you learn (England only)
• Company Sick Pay scheme
• Discounted gym memberships at JD Gyms
• Life Assurance
• Opportunities to join colleague networks and support initiatives for positive change
• Volunteer opportunities via JD Foundation
• Employer engagement forums for influencing positive change
• Incremental holiday allowance