Assistant Store Manager

KIKO MILANO; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

KIKO MILANO is seeking an Assistant Store Manager to drive customer experience and sales while managing a dedicated team. This role includes accountability for store operations during the Store Manager's absence, focusing on KPIs and adherence to company standards. Candidates should possess strong leadership and organizational skills, with a passion for the beauty industry.

Qualifications

• Minimum of 3 years of experience in a similar retail role.
• Demonstrated leadership skills and excellent communication.
• Proficiency in retail software and knowledge of inventory management.

Responsibilities

• Coach the team to deliver customer experience and business goals.
• Monitor Business KPIs and implement action plans.
• Ensure compliance with KIKO standards and procedures.

Skills

Leadership

Communication

Interpersonal Skills

Organizational Abilities

Inventory Management

Visual Merchandising

Job description

The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager in driving customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.

The UK team works in the spirit of Integrity, Respect, Accountability, and Teamwork.

MAIN RESPONSIBILITIES

PEOPLE MANAGEMENT

• Coach and support the team to deliver customer experience and business goals.
• Recruit, onboard, train, and support the team to achieve the store's objectives.
• Support in planning and managing annual leave to align with business needs.
• Coach the team on products, makeup application techniques, and selling techniques to enhance the customer experience.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Monitor Business KPIs and implement follow-up action plans as agreed with the Store Manager.
• Achieve business goals related to customer experience, sales, and operational expenditure.
• Prioritize impactful actions in line with store goals.
• Complete all BeKIKO dossiers, quizzes, and training modules.
• Monitor KPIs such as LFL progression, Conversion Rate, Average Ticket, and Stock-loss.

PROCEDURES & POLICIES EXECUTION

• Ensure store compliance with all KIKO standards and procedures.
• Adhere to store procedures outlined in the KIKO STORE BOOK.
• Execute the promotional calendar effectively.
• Maintain operational procedures and ensure store compliance, addressing issues promptly with the Store Manager.

Minimum of 3 years of experience in a similar retail role, demonstrated leadership skills, excellent communication, and interpersonal skills are required. The candidate should have strong organizational abilities, a track record of achieving sales targets, knowledge of inventory management and visual merchandising, and proficiency in retail software. Flexibility to work evenings, weekends, and holidays is essential. A passion for the beauty industry and familiarity with KIKO MILANO products are preferred.