Assistant Shop Manager

AVS Newcastle ltd; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join AVS Newcastle ltd as an Assistant Shop Manager at The British Red Cross, where you'll enhance your retail skills while making a meaningful difference in the community. This role involves collaborating with the shop manager, overseeing volunteers, and ensuring excellent customer service. Ideal for those with retail experience who enjoy engaging with diverse people while making a positive impact.

Benefits

36 days annual leave

Up to 6% pension scheme

Flexible working arrangements

Career development opportunities

Employee benefits platform

Mental health support

Collaborative team environment

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Experience in a retail environment.
• Ability to provide excellent customer experience.
• A commercially savvy mindset.
• Flexibility to meet the store's needs.

Responsibilities

• Collaborate with the shop manager to run a profitable shop.
• Oversee and manage a team of volunteers.
• Foster a positive shopping environment.

Skills

Customer Service

Team Support

Retail Experience

Financial Understanding

IT Skills

Job description

Location: Newcastle

Hours: 14 per week

Contract: Permanent

Salary: £23,850 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful impact?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor and coordinating activity "behind the scenes" — no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Overseeing a team of dedicated volunteers, delivering their induction, management, and development, in collaboration with the shop manager.

To be a successful Assistant Shop Manager, what will you need?

• Experience and know-how from working in a retail environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life.
• A commercially savvy mindset, with a good understanding of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

The closing date for your application is 23.59 on Monday 2nd June 2025. Please note, we reserve the right to close applications early.

In return for your dedication and expertise, what will you get?

• 36 days of annual leave (including bank holidays) + option to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Wide range of career development and learning opportunities.
• Access to discounts via Blue Light Discount Card and employee benefits platform.
• Support for mental health and wellbeing.
• Collaborative team environment championing our mission.
• Cycle2Work scheme for leasing bicycles.
• Interest-free season ticket loan for commuting.

At The British Red Cross, we pride ourselves on our diverse and inclusive workforce. We are committed to creating an environment where everyone can bring their true selves to work without fear of discrimination. We support this through regular data reporting and our internal networks such as REEN, LGBT+ Network, DAWN, Gender Network, Carers Network, and Youth Network.

Together, we are the world's emergency responders.