Assistant Store Manager

JD Sports Fashion; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global retailer is seeking an Assistant Store Manager to support operations and drive sales in a dynamic retail environment. The ideal candidate will have strong leadership skills and a passion for retail, guiding a motivated team to exceed KPIs and enhance customer service. This role offers a supportive work environment with development opportunities and attractive benefits.

Benefits

Quarterly discretionary bonuses

30% store and online discount

Exclusive deals via benefits platform

Access to health and well-being services

Health cash plans

Internal development courses and apprenticeships

Company sick pay

Gym memberships

Life assurance

Qualifications

• Previous supervisory or management experience in retail.
• Strong communication and leadership skills.

Responsibilities

• Support Store Manager in operations and sales targets.
• Recruit, train, and develop staff for a high-performing team.
• Analyze sales data for informed decision-making.

Skills

Leadership

Communication

Sales Target Achievement

Team Development

KPI Analysis

Job description

Join to apply for the Assistant Store Manager role at JD Sports Fashion

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working across various retail fascias worldwide.

Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, JD Sports continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek a motivated individual who aligns with our strategic goals: being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth areas.

Role Overview

We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing exceptional service.

Responsibilities

• Support the Store Manager in managing store operations to meet or exceed sales and KPI targets, setting clear sales goals and tracking performance.
• Create a positive team culture through recruiting, training, and developing staff, fostering a motivated, high-performing team.
• Analyze sales data and financial reports to make informed decisions, identifying opportunities for operational and commercial growth.
• Act as the point of contact in the Store Manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Assist in managing daily operations, including opening and closing procedures.
• Support cash management tasks such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to improve team performance.
• Help maintain colleague schedules for optimal coverage and productivity.

Role Objectives and KPIs

• Contribute to achieving or exceeding monthly sales targets.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for new colleagues.
• Meet or exceed employee satisfaction and engagement benchmarks.
• Assist in managing operational costs within budget.

Skills and Experience

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of current trends and competitors.
• Experience in coaching and developing team members.
• Strong communication skills.
• Proven track record of achieving sales targets and KPIs.
• Ability to analyze KPI data for commercial decision-making.
• Attention to detail and commercial awareness; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Benefits

• Quarterly discretionary bonuses.
• 30% store and online discount across multiple brands.
• Exclusive deals via our benefits platform.
• Access to health and well-being services.
• Health cash plans.
• Internal development courses and apprenticeships.
• Company sick pay, gym memberships, life assurance, and more.

Our colleagues are the backbone of JD Sports' success. We offer staff discounts, development opportunities, and a supportive work environment.

Additional Details

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Sales and Business Development

Industry: Retail