Assistant Spa Manager

The Landmark London Hotel; City of Westminster; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Pension contributions

Restaurant & Spa discounts

Staff rates

Complimentary stay

Healthcare plan

Season ticket loan

Employee Assistance Program

Bike to work

Uniforms provided

Free meals on duty

Team recognition events

Job summary

The Landmark London Hotel is seeking an Assistant Spa Manager to lead our Spa team and deliver five‑star guest experiences at our prestigious Marylebone-based property.

This permanent role offers extensive benefits including pension contributions, staff discounts, complimentary stays after probation, healthcare options and more, with an immediate start for the right candidate.

Qualifications

• Experience in luxury hotel spa operations preferred.
• Previous supervisory experience in a hospitality setting.
• Eligibility to work in the UK is required.

Responsibilities

• Assist the Spa Manager with financial performance and retail sales.
• Coordinate shift rosters and on‑the‑job training for spa staff.
• Ensure high standards of guest service and five‑star experiences.

Skills

Financial management

Team leadership

Customer service

Sales / upselling

Job description

Enrich the Journeys of our People and our Guests as our Assistant Spa Manager!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as an Assistant Spa Manager are:

Annual earnings to £44,500 (£41,616 base salary + non-contractual tronc)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to healthcare cash plan
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Assistant Spa Manager, to join our Spa Departmenton a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As an Assistant Spa Manager, your main duties and expectations for the role will include:

• Assist the Spa Manager in financial requirements and retails sales are adhered to, the emphasis being on profitability by the Spa team.
• Liaise with the receptionists to ensure reconciliation of funds at the close of each shift, and that any discrepancy has been investigated and the findings logged and the Spa Manager informed.
• To be responsible for the administration of goods, requisition, inventories, and cost effective usage of all department related materials and assets.
• Ensure a par stock appropriate to the business demands. Engaged in building relationship with suppliers to maximize support.
• Assist the Spa Manager in the day to day operations of the Spa, managing the rota and team training.
• Assist in providing treatments when necessary to cover business demands and team absence.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.

We are …

• One of Sunday Times’ Top 100 “Best Companies to Work For 2026”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

All applicants must be legally eligible to work in the UK.