Assistant Spa Manager

Gleneagles; Auchterarder; On-site; GBP 37,000 - 42,000; Full time

Benefits offered by this job

30 days holiday

Seasonal parties

50% discount on Food & Beverage, Spa,

Golf Membership £50/year

Perkbox rewards

Pay day lunch and drinks

Job summary

Gleneagles invites an Assistant Spa Manager to join our luxury spa team in Auchterarder. You will lead the guest journey from enquiry through treatment, ensuring seamless, personal service while coaching therapists and maintaining our high standards.

With a strong therapy background and a passion for developing others, you will manage rotas, budgets and stock, balancing guest experience with commercial performance in a vibrant, prestigious setting.

Qualifications

• Experience leading a therapy team in a luxury spa.
• Education and Training qualifications are an advantage.
• Strong organisational and communication skills.
• Ability to balance guest experience with commercial performance.

Responsibilities

• Own the spa guest journey from enquiry to aftercare.
• Lead day-to-day spa operations and maintain high standards.
• Coach and motivate therapists; manage rotas and performance.
• Develop treatments, protocols and guest experiences.
• Know guests' preferences, resolve concerns with care.
• Monitor budgets, stock, and costs to keep service excellent.

Job description

We are currently seeking a resourceful, inviting and detail orientated Assistant Spa Manager to join our Spa team.

The on target earning potential for this role is £41,769 / per annum - comprising a base annual salary of £36,769, plus a qualified estimate of £5,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here’s a bit more detail on what we see you doing in this role:

• Taking ownership of the spa guest journey, making sure every interaction feels seamless, thoughtful and personal; from the first enquiry and booking, through arrival, consultation and treatment, to time spent in our facilities, departure and aftercare
• Helping to lead the day-to-day operation of the Spa to ensure every area is beautifully presented, the team are well briefed and supported, and our standards never slip
• Being a visible, hands-on leader within the Spa, supporting the team with rotas, performance and quality standards, and leading by example when it comes to service, professionalism and attention to detail
• Building a team who are proud of what they do, taking the time to coach, develop and motivate our therapists and spa colleagues, identifying opportunities for progression and sharing your own knowledge and expertise
• Championing exceptional treatment standards, ensuring consultations, treatment protocols, product knowledge, therapist standards and aftercare are consistently delivered. You'll also play an active role in reviewing and developing our treatments, protocols and guest experience
• Getting to know our guests and members, recognising their individual preferences and anticipating what they might need before they have to ask. Listening carefully to feedback, resolving concerns with care and making sure every guest leaves feeling genuinely looked after
• Keeping a close eye on what's happening across the world of luxury spa, wellness, beauty and hospitality, bringing fresh ideas and identifying opportunities for new treatments, experiences, products and ways of working that keep our Spa moving forward
• Supporting your Spa Manager with budgets, stock and cost control, keeping a close eye on treatment products, retail stock and operational costs while making sure the Spa continues to deliver an exceptional experience
• Helping the team make the most of every guest interaction, confidently recommending treatments and products where appropriate and using your understanding of each guest to create genuine opportunities to drive treatment and retail revenue
• Using guest feedback, team insight and operational and commercial performance to spot opportunities, solve problems and continually raise the standards of the Spa
• Taking responsibility for making sure health, safety, hygiene and operational procedures are followed, creating a safe, immaculate and beautifully presented environment for our guests, members and colleagues
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we’re looking for:

• You have strong experience within the beauty and spa industry, with a sound understanding of leading a therapy team, maintaining treatment standards and delivering exceptional guest experiences in a luxury environment
• With a strong therapy background, you have a genuine passion for developing others; qualifications in Education and Training or Train the Trainer would be an added advantage
• Comfortable leading a large and busy team, you’ll remain close enough to the operation to notice the small details and step in wherever you’re needed
• You understand that a great spa experience starts long before a guest walks through the door. You know how every interaction - from booking and arrival to treatment, departure and aftercare - contributes to how a guest feels about their time with us.
• A natural coach who enjoys helping people grow; you know how to bring out the best in different personalities, build confidence and create a team that feels supported, motivated and proud of what they do
• You have a good understanding of P&L management and the commercial side of running a Spa, with the confidence to balance revenue and cost with the experience we want every guest to have
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive "can do" attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers

Be our guest

• Stay with us as a guest at Gleneagles or Glene