Assistant Shop Manager

\"Sue Ryder\"; Sheffield; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

27 days holiday

Pension scheme

Staff discount

Refer a Friend scheme

Job summary

Sue Ryder Hillsborough is seeking an Assistant Shop Manager to lead a busy charity shop, drive sales and deliver great customer service. You will manage volunteers, recruit and train the team, and ensure excellent stock control and merchandising.

Located in Hillsborough town centre, this fixed term maternity cover role offers a supportive environment with a focus on inclusion and community engagement. Competitive benefits apply.

Qualifications

• Retail experience and strong customer focus.
• Proven ability to lead a team, including volunteers.
• Ability to manage stock, merchandising, and store presentation.

Responsibilities

• Lead a team of volunteers and staff to deliver excellent customer service.
• Drive sales and achieve targets through merchandising and campaigns.
• Recruit, train and retain a volunteer workforce; provide leadership and guidance.
• Ensure health and safety standards are priority; manage stock processes and in-store campaigns.

Skills

Retail experience

Team leadership

Customer service

Merchandising

Stock management

Health & safety

Job description

• As Assistant Shop Manager you will be using your skills and retail experience to help drive business, push sales and achieve targets.
• Help to lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Help to manage an effective stock process through the Epos operation., At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
• We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we're proud to support the "Offer an Interview" scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compete an application or participate fully in the interview process, please email [e-mail]. Once in post you'll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
• Are you a proactive Assistant Shop Manager? Do you thrive in a fast-paced environment? If so, come and be part of the team at our Hillsborough shop and contribute to the work we do across Sue Ryder! You will have retail experience with the commercial awareness to deliver sales. You'll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
• Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you'll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Located in the centre of Hillsborough with convenient parking, Sue Ryder Hillsborough is your one stop charity shop for all your retail needs.
• Fixed term contract maternity cover £12.83 per hour plus reward and benefit scheme Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin., Competitive Benefits Package - 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) - Company pension scheme - Staff discount with thousands of retailers - Refer a Friend scheme - £250 payment - Enhanced maternity, paternity and adoption pay - Enhanced sick pay - Electric Vehicle Scheme - Healthcare Cash plan, to claim back costs of routine healthcare - Death in Service benefit - Staff discount of 10% on new goods online at shop.sueryder.org - Structured induction programme and learning and development opportunities. - Access to Employee support programme