Assistant Shop Manager

AVS Newcastle ltd; Sheerness; On-site; GBP 24,000; Full time

Job summary

Join AVS Newcastle ltd as an Assistant Shop Manager at our charity shop in Sheerness. This role requires retail expertise and a passion for making a positive impact in the community. You will work collaboratively with the team to enhance customer experience and ensure effective shop operations, while enjoying generous benefits like 36 days of annual leave and a contributory pension scheme.

Benefits

36 days annual leave, including bank holidays

Up to 6% contributory pension scheme

Flexible working arrangements

Career development opportunities

Employee benefits platform

Mental health and wellbeing support

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Retail experience from working in a shop environment.
• Excellent customer service skills.
• Ability to support and manage a team.

Responsibilities

• Collaborate with the shop manager to run a profitable shop.
• Provide an excellent customer experience on the shop floor.
• Oversee a team of volunteers, delivering their induction and management.

Skills

Customer Service

Retail Experience

Team Management

Financial Acumen

IT Skills

Job description

Location: Sheerness

Hours: 28 per week

Contract: Permanent

Salary: £23,620 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful impact?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while making a difference in the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor and coordinating activity "behind the scenes"; no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Working collaboratively with the shop manager to oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• Retail experience and know-how from working in a shop environment.
• The traits of a people-person who enjoys providing excellent customer service, supporting a team, and meeting people from all walks of life.
• A commercially savvy mindset with a good understanding of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

The closing date for applications is 23:59 on Wednesday, 25th June 2025. Early application is encouraged as we reserve the right to close the advert early.

What will you get in return for your dedication and expertise?

• 36 days of annual leave (including bank holidays) + option to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Wide range of career development opportunities and comprehensive learning.
• Access to discounts via Blue Light Discount Card and employee benefits platform.
• Access to mental health and wellbeing support.
• Collaborative team environment championing our mission.
• Cycle2Work scheme to lease a bicycle.
• Interest-free season ticket loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse and inclusive workforce. We are committed to creating an environment where all staff and volunteers can bring their true selves to work without fear of discrimination. We support this through regular data reporting and the efforts of our internal networks, including REEN, LGBT+ Network, DAWN, Gender Network, Carers Network, and Youth Network.

Together, we are the world's emergency responders