Assistant Store Manager - Sunderland FC

Fanatics, Inc.; Sunderland; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead and inspire a team in a fast-paced retail environment. This role focuses on driving sales performance, enhancing customer service, and optimizing store operations. You will collaborate with various departments to ensure a seamless shopping experience and maintain high merchandising standards. If you are passionate about retail and have a keen interest in sports, this is an exciting opportunity to make a significant impact in a thriving company dedicated to enhancing the fan experience.

Qualifications

• Proven retail management success with target achievement.
• Experience in fast-paced, high-pressure environments.
• Strong relationship-building skills.

Responsibilities

• Maximise sales through effective team management.
• Ensure high levels of customer service.
• Monitor and review store-related costs regularly.

Skills

Retail Management

Sales Maximization

Customer Service

Visual Merchandising

Team Leadership

Relationship Building

Resource Allocation

Autonomous Management

People Development

Interest in Football

Job description

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Job Description

Role Purpose:
To work alongside the Store Manager to achieve business goals by managing, motivating, leading, and inspiring your team. Drive store performance to increase revenue and profit, and develop the retail business.

Role & Responsibilities:

1. Sales
2. Maximise sales through effective team management
3. Drive KPIs such as footfall, conversion, and AOV
4. Optimize floor space to boost sales potential
5. Set and review sales budgets with your line manager

Customer

1. Ensure high levels of customer service
2. Develop team skills to improve mystery shopper results
3. Deliver and maintain first-class visual merchandising and presentation standards

Costs

1. Monitor and review store-related costs regularly
2. Minimize losses to maximize profitability
3. Manage payroll within budgets
4. Implement procedures to reduce stock loss

Security

1. Adhere to cash handling policies
2. Conduct quarterly security audits
3. Oversee store security, including subcontracted guards
4. Monitor till activity and perform staff security checks

Operations

1. Coordinate with head office for stock replenishment, especially during peak times
2. Work with warehouse teams for efficient delivery schedules
3. Ensure stockroom management best practices

Marketing

1. Collaborate with marketing for product launches, events, and POS activities

Knowledge & Experience

1. Proven retail management success with target achievement
2. Experience in fast-paced, high-pressure environments
3. Strong relationship-building skills
4. Effective resource allocation experience
5. Autonomous management capabilities
6. People management, development, and succession planning experience
7. Excellent merchandising skills
8. Interest in football is desirable

We are committed to diversity and inclusion. If you require accommodations during the application or interview process, please contact us.

About Us

Fanatics is building a leading global digital sports platform, igniting passions and maximizing reach for sports partners worldwide through various products and services across Fanatics Commerce, Collectibles, and Betting & Gaming. We serve over 100 million sports fans globally, with extensive partnerships and retail locations. Our team of over 22,000 is dedicated to enhancing the fan experience.

About the Team

Fanatics Commerce designs, manufactures, and sells licensed fan gear, operating a vertically integrated platform with global partnerships across major leagues, teams, and organizations. Visit us at www.fanatics.com. Our core principles include building championship teams, obsessing over fans, entrepreneurial spirit, and a relentless mindset.