Assistant Shop Manager

British Red Cross; Exmouth; On-site; GBP 24,000; Full time

Job summary

A leading charity is seeking an Assistant Shop Manager in Exmouth to drive customer satisfaction and manage shop operations. The successful candidate will possess retail expertise and enjoy engaging with the community while making a positive impact. Offering a permanent contract with various employee benefits, this is a chance to join an organization that champions inclusive values.

Benefits

36 days annual leave

Contributory pension scheme

Flexible working

Learning & Development opportunities

Employee benefits platform

Access to mental health assistance

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Experience working in a retail environment
• Ability to provide excellent customer experience
• Flexibility to work according to store needs

Responsibilities

• Collaborate with the shop manager to run a profitable shop
• Foster a brilliant shopping environment
• Oversee a team of dedicated volunteers

Skills

Customer Service

Retail Management

Team Leadership

IT Skills

Financial Acumen

Job description

Assistant Shop Manager

Location: Exmouth

Hours: 21 per week

Contract: Permanent

Salary: £23,620 per annum based on 35 hours per week

Are you a retail expert passionate aboutimpacting to meaningful change?

We need a dynamicAssistantShopManagertojoin ourour friendly charity shop team.This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity"-Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
  
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
  
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
  
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of apeople-person, who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has a good understanding of financial targets and measures, alongside proven IT skills.
• The ability to workflexiblyto the needs of the store. Shop is open 7 days per week and weekend working on a rota basis is required.

Theclosingdatefor your application is 23.59 on Sunday 15th June 2025. Early application is encouraged aswe reserve the right to close the advert early.

In return for your dedication and expertise, what will you get?

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance:Access to mental health and wellbeing assistance.
• Team Working:Champion our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders