Assistant Shop Manager

AVS Newcastle ltd; Exmouth; On-site; GBP 24,000; Full time

Job summary

Join a leading charity as an Assistant Shop Manager in Exmouth, helping to run a profitable shop and enhance customer experiences. You'll manage a dedicated team of volunteers and play a key role in supporting the community while enjoying competitive benefits like annual leave, training opportunities, and more.

Benefits

36 days annual leave

Up to 6% contributory pension scheme

Flexible working arrangements

Career development opportunities and training

Access to employee benefits platform

Support for mental health and wellbeing

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Experience in a shop environment is essential.
• Ability to provide excellent customer service and support a diverse team.
• Flexible working to meet store needs, including weekends.

Responsibilities

• Collaborate with the shop manager to run a customer-focused shop.
• Oversee a team of volunteers and deliver management training.
• Foster an excellent shopping environment for customers.

Skills

Customer Service

Retail Experience

Team Management

Financial Awareness

IT Skills

Job description

Location: Exmouth

Hours: 21 per week

Contract: Permanent

Salary: £23,620 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful change?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, coordinating activity "behind the scenes"; no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Working collaboratively with the shop manager, overseeing a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• Retail experience and know-how from working in a shop environment.
• A people-person who enjoys providing excellent customer service, supporting a team, and meeting people from all walks of life.
• A commercially savvy mindset with a good understanding of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store. The shop is open 7 days a week, and weekend working on a rota basis is required.

The closing date for applications is 23:59 on Sunday, 15th June 2025. Early applications are encouraged as we reserve the right to close the advert early.

What will you get in return for your dedication and expertise?

• 36 days annual leave (including bank holidays) plus the option to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Wide range of career development opportunities and training.
• Access to discounts via Blue Light Discount Card and employee benefits platform.
• Support for mental health and wellbeing.
• Be part of a collaborative team championing our mission.
• Cycle2Work scheme.
• Interest-free season ticket loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse and inclusive workforce. We are committed to creating an environment where everyone can bring their true selves to work, free from discrimination, supported by various networks and initiatives.

Together, we are the world's emergency responders.