Assistant Shop Manager

AVS Newcastle ltd; Bangor; On-site; GBP 24,000; Full time

Job summary

Join a forward-thinking charity as an Assistant Shop Manager, where your retail expertise will help create a welcoming shopping environment while supporting communities. This role offers the chance to work with a dedicated team, manage volunteers, and develop your skills in a dynamic setting. With flexible working arrangements, generous annual leave, and opportunities for career growth, this position is perfect for those passionate about making a difference. Be part of a mission-driven organization that values diversity and inclusion, ensuring everyone can contribute authentically.

Benefits

36 days annual leave

Contributory pension scheme

Flexible working arrangements

Career development opportunities

Employee discounts

Mental health support

Cycle-to-Work scheme

Interest-free season ticket loan

Qualifications

• Experience in a retail environment is essential.
• Strong interpersonal skills for excellent customer service.

Responsibilities

• Collaborate with the shop manager for a customer-focused shop.
• Oversee a team of volunteers and provide training.

Skills

Retail experience

Interpersonal skills

Commercial awareness

IT skills

Job description

Location: Bangor, Gwynedd

Hours: 21 per week

Contract: Fixed-term for 4 months (maternity leave cover)

Salary: £23,161 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful impact? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This opportunity allows you to develop your retail skills while supporting communities across the UK and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

A day in the life of an Assistant Shop Manager involves:

1. Collaborating with the shop manager to run a profitable, customer-focused shop that represents the British Red Cross on the high street.
2. Working on the shop floor and coordinating activities behind the scenes—no two days are the same.
3. Fostering a welcoming shopping environment and providing excellent customer service.
4. Overseeing a team of dedicated volunteers, including their induction, management, and development.

What do you need to be successful in this role?

1. Retail experience and know-how from working in a shop environment.
2. Excellent interpersonal skills, enjoying providing great customer experiences and supporting a team.
3. Commercial awareness, understanding financial targets and measures, along with IT skills.
4. Flexibility to work according to the store’s needs.

The closing date for applications is 23:59 on Sunday, 18th May 2025. We reserve the right to close the advert early.

What can you expect in return for your commitment?

• 36 days annual leave (including bank holidays) plus options to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Opportunities for career development and training.
• Access to employee discounts and benefits.
• Support for mental health and wellbeing.
• Team-oriented environment supporting our mission.
• Cycle-to-Work scheme.
• Interest-free season ticket loan for commuting.

At The British Red Cross, we value diversity and inclusion, ensuring all staff and volunteers can bring their authentic selves to work. We support various networks including REEN, LGBT+ Network, DAWN, Gender Network, Carers Network, and Young Staff Network.

Together, we are the world's emergency responders.