Assistant Service Manager - Norwich

Royal Mencap Society; Norwich; On-site; GBP 24,000 - 29,000; Part time

Job summary

Mencap in Norwich is hiring an Assistant Service Manager on a part-time contract (30 hours per week). You will report to the Service Manager and help lead a team of Support Workers to ensure smooth service operations. The role requires a full UK driving licence and strong communication skills with colleagues, people supported, and other stakeholders.

Supervisory experience is desirable but not essential. We offer a comprehensive benefits package with generous holiday and discounts; DBS checks

Qualifications

• Strong communication with the people we support, colleagues and stakeholders.
• Experience leading and managing a team is desirable but not essential.
• Must have a full UK driving licence.

Responsibilities

• Support the Service Manager with agreed management tasks.
• Lead and support a team of Support Workers to ensure smooth service delivery.
• Ensure compliance across the team and service.

Skills

Communication skills

Team leadership

On-site coordination

Tools

Microsoft Office

Job description

We currently have an exciting opportunity for an Assistant Service Manager in Norwich, on a part time contract (30 hours per week) and must have a full drivers license. This is a fantastic opportunity for someone wanting to take the next step in their career and progress their development.

As an Assistant Service Manager, you will report to the Service Manager. Working alongside them, you will help to support a team of Support Workers and ensure the smooth running of the service.

As an Assistant Service Manager you will?

• Have strong communication skills with the people we support, colleagues and other stakeholders.
• Be confident to support with leading and managing a team.
• Be flexible, ensuring there is adequate support across the management team on site.
• Previous supervisory experience is desirable but not an essential.

This role requires you to be a driver.

What will you be doing as an Assistant Service Manager?

• To be confident in being able to work using a computer and electronic systems.
• Support the Service Manager with agreed management tasks.
• Support the team with their development.
• Ensuring compliance across the team and service.

We currently have an exciting opportunity for an Assistant Service Manager in Norwich, on a part time contract (30 hours per week) and must have a full drivers license. This is a fantastic opportunity for someone wanting to take the next step in their career and progress their development.

As an Assistant Service Manager, you will report to the Service Manager. Working alongside them, you will help to support a team of Support Workers and ensure the smooth running of the service.

As an Assistant Service Manager you will?

• Have strong communication skills with the people we support, colleagues and other stakeholders.
• Be confident to support with leading and managing a team.
• Be flexible, ensuring there is adequate support across the management team on site.
• Previous supervisory experience is desirable but not an essential.

This role requires you to be a driver. What will you be doing as an Assistant Service Manager?

• To be confident in being able to work using a computer and electronic systems.
• Support the Service Manager with agreed management tasks.
• Support the team with their development.
• Ensuring compliance across the team and service.

Mencap welcomes applications from all suitable candidates and is committed to attracting a diverse workforce. However, all available Certificates of Sponsorship for 2026 have now been allocated , so we are currently unable to offer visa sponsorship. Candidates must already have the right to work in the UK to be considered for this role.

*All roles are subject to an enhanced DBS check and suitable references.*

Job ID: 371488

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 24 days of paid holiday (excluding bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document and below link with all the fantastic benefits available to you as a member of our team

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers . We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for E veryone, Every day, Everywhere .

Everyone is expected to treat people well and make Mencap an inclusive organisation.

Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes.

Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

£26,228 per annum, pro-rata + Excellent Benefits