Assistant Service Manager

Chelwest; Greater London; On-site; GBP 46,000 - 54,000; Full time

Job summary

C Chelwest is seeking an Assistant Service Manager to support West London Children’s Healthcare in delivering high-quality paediatric outpatient services. The role focuses on patient care, operational performance, and collaboration with the Service Manager and Directors to meet KPIs.

The post involves working within an NHS Trust environment in London, with responsibilities across multiple directorates and a strong emphasis on patient experience and service improvement.

Qualifications

• Educated to degree level or equivalent experience.
• Extensive knowledge of the NHS in the acute sector with up-to-date knowledge of patient services.
• Proven leadership experience in NHS Trust management or similar roles.

Responsibilities

• Support directorates to deliver high-quality surgical care.
• Oversee operational performance including RTT and theatre utilisation.
• Assist the Service Manager and Directors with service delivery and KPI achievement.

Skills

Excellent communication skills

Microsoft Office

NHS EPRs

Conflict management

Paediatric services knowledge

Education

Degree level education or equivalent

Tools

NHS EPRs

IT systems

Job description

We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support .

Site West Middlesex Hospital Town London Salary £45,953 - £54,254 Pro rata per annum incl HCAS Salary period Yearly Closing 27/10/2026 23:59

Job overview

West London Children’s Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and Child Development Services and Neurology. This Assistant Service Manager post is responsible for supporting these directorates to deliver high-quality and efficient surgical care at our West Middlesex H ospital campus .

This role will work in partnership with the rest of the WLCH operational team, and specifically the Service Manager, to deliver an effective service in Paediatric Outpatient and ensure high quality patient care and experience .

Main duties of the job

The Assistant Service Manager will;

• Be intensely patient focused, ensuring that patient quality and care is at the forefront of their decision making
• Be responsible for the delivery of high quality and efficient patient services in Paediatric theatres
• Be accountable for the operational performance of services that sit within their remit, including but not limited to RTT performance and theatre utilisation
• Support the Service Manager, Deputy General Manager and the Service Directors with the operational management of the services

Working for our organisation

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.

Some roles may require weekend shifts at multiple sites.

Detailed job description and main responsibilities

The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.

For a detailed description of all duties, please refer to the attached job description.

Qualifications

• Educated to degree level or equivalent experience
• Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services
• Evidence of on-going development

Experience

• Management experience - significant operational experience at a management level within an NHS Trust
• In-depth understanding of NHS national access targets/ national theatre KPIs
• Proven experience of service development and change management
• Experience of working on and leading projects
• Experience of managing medical staff and/medical issues
• Experience of theatre scheduling process and working on theatre productivity projects
• Experience of managing complaints and improving patient experience

Skills

• Excellent communication skills, written and oral
• Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience
• Ability to plan, manage and achieve business and personal objectives
• Excellent computer skills including Microsoft Office and NHS EPRs
• Able to deal with conflict management and problem solving
• Knowledge of specific EPR and IT systems used across WLCH
• Knowledge of, or experience working in, Paediatric services

Personal Qualities

• Highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable and varied workload
• Show initiative and the ability to plan and deliver work to deadlines
• Ability to prioritise and delegate tasks
• Driven, and able to identify and take advantage of opportunities to deliver high-quality care for children based on own initiative
• Commitment to continuous development of own leadership practice
• Commitment to develop a culture that promotes equality and diversity
• Putting patients first
• Responsive to patients and staff
• Open and honest
• Unfailingly kind
• Determined to develop

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.