Assistant Service Manager

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 45,000 - 55,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is recruiting for an Assistant Service Manager to support the Paediatric Outpatient services across our West Middlesex Hospital campus. The role centres on delivering high-quality patient care in the Paediatric theatres and working in partnership with the WLCH operational team to meet performance targets.

The post requires strong operational focus, team collaboration, and a commitment to sustained patient experience and safety, with duties

Responsibilities

• Be intensely patient focused, ensuring patient quality and care is at the forefront of decision making.
• Be responsible for delivering high quality and efficient patient services in Paediatric theatres.
• Accountable for operational performance of services within remit, including RTT performance and theatre utilisation.
• Support the Service Manager and Service Directors with operational management and delivery of national KPIs.

Job description

West London Children's Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and Child Development Services and Neurology. This Assistant Service Manager post is responsible for supporting these directorates to deliver high-quality and efficient surgical care at our West Middlesex Hospital campus.
This role will work in partnership with the rest of the WLCH operational team, and specifically the Service Manager, to deliver an effective service in Paediatric Outpatientand ensure high quality patient care and experience.
The Assistant Service Manager will;

• Be intensely patient focused, ensuring that patient quality and care is at the forefront of their decision making
• Be responsible for the delivery of high quality and efficient patient services in Paediatric theatres
• Be accountable for the operational performance of services that sit within their remit, including but not limited to RTT performance and theatre utilisation
• Support the Service Manager, Deputy General Manager and the Service Directors with the operational management of the services, The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.