Assistant Service Manager

TN United Kingdom; Dorchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

An established industry player is seeking an Assistant Aftersales Manager in Dorchester. This role involves implementing aftersales strategies, maximizing profits, and ensuring exceptional customer service. You will lead a dedicated service team, focusing on performance and development while enjoying a competitive salary and benefits. Join a forward-thinking dealer group that values your growth through ongoing training and support. If you're passionate about delivering top-notch service and driving team success, this opportunity is perfect for you.

Benefits

Pension Scheme

Ongoing Training

Career Progression Opportunities

Qualifications

• Experience in a similar role or as a Service Manager.
• Strong customer service and team management skills.

Responsibilities

• Implement after sales strategy and maximize profit.
• Manage costs and ensure outstanding customer service.

Skills

Customer Service

Team Management

Sales Strategy Implementation

Job description

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Job Description

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ASSISTANT AFTERSALES MANAGER – DORCHESTER

Job Role – Assistant Aftersales Manager / Senior Service Advisor / Assistant Service Manager / Service Reception Manager

Job Location – Dorchester, Dorset

Salary basic 28k OTE 34k

Hours:

Monday – Friday 08.00 – 18.00 and alternate Saturdays 08.00 – 13.00

You will have previously worked in a similar role, or perhaps a Assistant Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.

Responsible for:

Implementing the Service Departments After Sales strategy (in respective area)

Maximising volume and gross profit in line with established targets

Managing costs

Ensuring the Service Team uses the agreed after sales processes to maximise profit opportunities.

Ensuring all activities of the Service Team deliver outstanding after sale customer service

Providing direction and support to the Service Team to ensure the delivery of agreed targets.

Maximises the performance of the Service Department with the Aftersales Manager, through effective recruitment, coaching, management and development.

Salary and Benefits

A competitive basic salary based on experience and capability

Bonus

Pension Scheme

Fully supported ongoing training with our manufacturer partner, to allow career progression.

Hours: Monday – Friday 08.00 – 18.00, Alternate Saturday mornings 08.00 – 13.00

This is a superb position with an industry leading dealer group.