Assistant Service Manager

Pep Boys; Warminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Assistant Service Manager, der das Service-Team unterstützt und zur Steigerung der Verkaufszahlen beiträgt. In dieser Rolle arbeiten Sie eng mit dem Management zusammen, um einen reibungslosen Ablauf im Servicebereich sicherzustellen und die Kundenzufriedenheit zu fördern. Sie werden in der Schulung neuer Mitarbeiter aktiv sein und helfen, die Effizienz der Abläufe zu optimieren. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einer dynamischen Umgebung arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Ein Jahr Erfahrung im Automobilservice erforderlich.
• Erfahrung im Verkauf von Automobilservices bevorzugt.

Responsibilities

• Unterstützung des Service-Teams und Verkaufsförderung.
• Überwachung der Produktivität und Effizienz im Servicebereich.

Skills

Kundenservice

Mathematische Kenntnisse

Fähigkeit zur selbstständigen Arbeit

Fähigkeit zur Problemlösung

Verkaufstechniken

POS-Systeme

Education

High School Diploma oder gleichwertig

Tools

POS-Systeme

Job description

Position Summary

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

Duties & Responsibilities

• Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.


• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.


• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.


• Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.


• Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.


• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.


• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.


• Effectively communicates with all store associates, management, and customers.


• In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.


• Key holder and responsible for basic and detailed opening and closing responsibilities.


• Maintain an organized and neat shop.


• Adhere to all company policies, procedures, safety and environmental rules.


• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.


• One year of experience in automotive service environment.


• One year of automotive service sales experience preferred.


• Valid Driver's License .


• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.


• Acted as a work lead or supervisor previously.


• Ability to exercise judgement and to work independently.


• Strong customer service skills.


• Ability to handle difficult customer situations.


• Comfortable utilizing up-sell techniques.


• Strong cash handling skills, including the use of POS systems.


• Strong verbal communication skills.


• Demonstrated consistency, accuracy and follow-through.


• Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.


• Frequent standing and walking for long periods of time.


• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.


• Climb up and down ladders to retrieve and stock merchandise.


• Communicate effectively in person, by telephone, or by using telecommunications equipment.


• Enters and locates information on computer.


• Presents information to small and large groups.


• Visually verifies information, often in small print.


• Safely operates a motor vehicle.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.