Service Managers Assistant

TN United Kingdom; Clevedon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Manager's Assistant to join their dedicated team. This role focuses on providing exceptional customer service and support, ensuring that all inquiries are handled promptly and efficiently. You will be part of a company that values professionalism and teamwork, working in a crisis-proof industry with a strong commitment to customer satisfaction. If you thrive in a dynamic environment and are passionate about helping others, this opportunity is perfect for you.

Benefits

Remuneration in line with local standards

Additional benefits

Qualifications

• Passionate about delivering excellent customer service.
• Strong written and verbal communication skills.

Responsibilities

• Manage calls from customers, suppliers, and engineers.
• Update CRM system with accurate information.

Skills

Customer Service

Communication Skills

Teamwork

Tools

CRM Software

Job description

Service Managers Assistant

Date Posted: 2024-01-01

Country: United Kingdom

Location: Liftec Express Somerset, 8 Windmill Business Park, Windmill Road, Kenn, Clevedon, North Somerset, BS21 6SR

Position: Service Managers Assistant

Location: Kenn, Clevedon (onsite, Monday - Friday, 8am - 5pm)

Liftec Express is an industry leader capable of delivering a wide range of national services to both the public and private sectors. We offer high levels of support and customer care. Our business is customer-driven, supported by partnering principles and the concept of best value.

Our positive can-do approach to customer requests makes us stand out in the industry and helps us build long-term customer relationships. We believe that dedication, professionalism, and a desire to succeed are found in all our people, who are our assets that make things happen for our customers. We strive to be the best by setting big goals, achieving them, and winning as a team.

Typical Responsibilities:

1. Receive and manage calls from customers, suppliers, and engineers.
2. Ensure all customer and mechanic questions are dealt with promptly and efficiently.
3. Ensure our CRM system is updated with specific, accurate information.

Requirements for Success:

• You are passionate about excellent customer service.
• You have excellent written and verbal communication skills.
• You are a team player and can work under pressure to meet business commitments.

Benefits:

• You will be employed by a world market leader in a crisis-proof industry.
• We offer remuneration in line with local standards, plus additional benefits.

Liftec Express is a group of core specialist businesses focusing on the supply, installation, maintenance, repair, and modernization of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organization while maintaining the flexibility and local delivery of a regional service provider. Our success is driven by repeat business from a broad base of satisfied customers.

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