Assistant Service Manager

Venatu Recruitment Group; Crewe; On-site; GBP 35,000 - 41,000; Full time

Job summary

A well-established automotive dealership in Crewe is seeking an experienced Assistant Service Manager to lead the service department. You will enhance the customer experience by ensuring smooth operations, guiding the team, and achieving performance targets. This leadership role offers a competitive salary with additional benefits including bonuses, training, and a supportive workplace.

Benefits

Monthly bonus and commission scheme

31 days holiday (including bank holidays)

Employee discount scheme

Ongoing training and personal development

Referral bonus opportunities

Access to employee assistance programme

Free annual flu jab

Qualifications

• Experience in dealership service or aftersales required.
• A full UK driving licence is necessary.
• Proactive with a team-focused attitude.

Responsibilities

• Assist in the operation of the service department.
• Monitor workshop performance and achieve key KPIs.
• Support service advisors and handle customer concerns.

Skills

Organisational skills

Communication skills

Customer service

Attention to detail

Education

NVQ Level 3 or equivalent in vehicle maintenance and repair

Tools

Dealer management systems

Job description

Assistant Service Manager – Automotive Dealership
Location: Crewe
Salary: £35,000 OTE up to £41,000
Working Hours: Monday to Friday, 8:00am – 5:30pm
Saturdays: On a rota

We’re looking for an experienced and motivated Assistant Service Manager to join a well-established dealership in Crewe. If you’ve got a strong background in aftersales and are ready to step up into a leadership role, this could be the perfect move for you.

Working closely with the Service Manager, you’ll play a key part in the day-to-day running of the service department. From supporting the team to driving workshop performance and ensuring top-tier customer service, this is a hands-on, varied role with real responsibility.

What you’ll be doing:

• Assisting with the smooth operation of the service department

• Organising and allocating work to technicians to maximise efficiency

• Supporting and guiding service advisors, acting as a key point of contact

• Handling technical queries and resolving customer concerns

• Monitoring workshop performance and supporting achievement of key KPIs

• Accurately completing job cards, reports, and warranty documentation

• Staying informed of industry standards, technical bulletins, and compliance updates

What we’re looking for:

• NVQ Level 3 or equivalent qualification in vehicle maintenance and repair

• Previous experience in a dealership service or aftersales environment

• Strong organisational and communication skills

• Comfortable using dealer management systems (training can be provided)

• A proactive approach and attention to detail

• Good understanding of warranty processes and workshop performance targets

• A full UK driving licence

• A team-focused attitude and a passion for customer service

What you’ll get in return:

• £35,000 OTE, with potential earnings of up to £41,000

• Monthly bonus and commission scheme

• 31 days holiday (including bank holidays)

• Employee discount scheme

• Ongoing training and personal development

• Referral bonus opportunities

• Access to an employee assistance programme

• Free annual flu jab

If you’re ready to take the next step in your automotive career and thrive in a dynamic, customer-focused environment, we’d love to hear from you.

Apply now and take the next step toward a rewarding leadership role in the motor trade.